Christopher Whitaker Email & Phone Number

Cairns, Australia

Develop, implement and maintain daily schedules for field workers, promoting maximum workforce productivity and delivering to contract specific objectives.Monitor field compliance, quality and performance communicating inefficiencies where required;Provide comprehensive support to field workers, ensuring adherence to client specific time frames, work instructions and WH&S procedures and enabling their delivery to contract KPI’s.Provide professional, efficient and timely customer service to all internal and external stakeholders;Distribution and collection of information and material both internally and externally.Ensure up-to-date maintenance of both hard and soft copy records/information, maintaining confidentiality where appropriate.Provide quality service, handling incoming customer requests and ensuring concerns are resolved both promptly, thoroughly and escalated where necessary.Timely, efficient and accurate data processing and the production of periodical information/reports that is concise and professionally presented.Oversee and coordinate leave requirements for field workers in collaboration with management.Maintain efficient and accurate administrative support services using a wide range of software; including Microsoft Word, Excel, Outlook, PowerPoint and any other systems as required;Provide concise and effective communication in various formats (verbally or in writing) to all requirements, ensuring information is understood by the target audience.Build and sustain internal and external stakeholder relationships via professional communications (email, phone, face to face etc.) ensuring the correct and consistent use of spelling, grammar, terminology and formatting all material.Have input to continual improvement of requirements.Promotion of Skilltech’s values, brand and objectives in a professional manner and in alignment with the Strategic Plan with a commitment to achieving successful outcomes.

Cairns Area, Australia

Coordinate technician’s daily schedules and adapt accordinglyLog service calls for both new and existing customersGenerate purchase orders for materials, equipment and partsFacilitate any action required with customers, suppliers, or internal departmentsWork with Accounting, Product Managers, Engineers, etc. as necessary to facilitate credits, exchanges, inventory adjustmentsResearch background of any warranty issues and prepare any quotation for non-warranty repairs as required

Cairns, Australia

Serve as a liaison officer between customers and sales managerCommunicated with the sales on a regular basis for order and delivery statusReconciled monthly and quarterly reports and order formsActed on deferred shipments accordinglyAnalysed conceptual solutions to complex issues related to sales

United Kingdom

Cash flow Construction and ReconciliationRevenue ShareCentro Rent ControlKildoon Property CompanyCashwise: The project to minimize working capital usage across EuropeVAT: Calculate the quarterly VAT return

United Kingdom

Regular TasksProcessing an average of 200 invoices a day up to several million pounds in valueChecking signatures to ensure that authorisation limits are not exceededChecking application of the VAT rules, and requesting credits and amendments to ensure complianceReconciling company statements to maintain control of cash-flowPerforming Stock checks at branches across the country to ensure compliance with internal proceduresCommunicating with all levels of management internal and external to explain legal and technical requirements Mentoring the new member of staff to aid them in becoming proficient with our computer system and procedures in a minimal amount of timeEstablishing quality assurance practices for both myself and my teamCreating CIS certificates for Subcontractors, and making payments.Completing the HMRC CIS return for authorisation by senior managementUnderstanding and adapting to changes in legislation, legal processes and internal proceduresRents Account Control - FoxmarkMaintaining control of contracts, adjusting contract values to match as sites are built or dismantledAdjusting for RPI increases and backdating the effects to match the contractUpdating Landlord and their Agent details as changes occur, to ensure payments are made on time, and to the correct partyBeing completely responsible for the ledger aspect of our Foxmark accounts, ensuring accurate records are kept, to allow me to predict payments when required by management for cash flow control purposes

United Kingdom

Assist customers with general product adviceChecking Inventory and accepting deliveriesAisle accountabilityComputer Ordering