Christopher Whitcomb Email & Phone Number

Providers of integrated, end to end collaboration solutions that help organizations meet productivity challenges while reducing their carbon footprint; Assess, diagnose and work towards resolution of client issues with their Polycom video conferencing equipment.Diagnose network related issues through analyzing network tracesDesign creative and rapid solutions to common issuesEducate peers and management on how these solutions would maximize departmental efficiency and therefore, customer satisfactionWork directly with our Escalations, Engineering and Demo teams on Immersive Telepresence issues and escalate accordingly.First member of team to receive the Polycom UCC Award for InnovationSpearheaded and implemented design of templates to streamline and expedite communication with clients and partners. As a result, average time on email communication dropped from >5 minutes to <1 minute, maximizing productivity.Provide high level customer service to Channel Partners, Polycom Field Engineers, Lead Installers and end users

Provider of quality Television, High Speed Internet and Phone service delivered to homes and businesses across the country; Deliver a superior experience and offer the best product and most customer-friendly, reliable service in the marketInstallation and service of Comcast products i.e. Comcast Digital Voice, High Speed Internet, Home Networking, Business Class Internet and Business Class Digital Voice, Comcast analog and digital television services.Troubleshoot customer equipment i.e. PC, televisions and home entertainment systems.Troubleshoot and maintain cable plantWORKFORCE MANAGEMENT ASSOCIATE 2004-2005 Dispatch for 3 product lines and up to 55 field technicians across the regionCustomer satisfaction through advance visit verification, troubleshooting and product consultation.Answer approximately 500 calls per week

Provider of High Speed internet and Digital Cable services to homes and businesses; Installation of Digital Television and High Speed internet servicesConducted training classes on High Speed Internet installations and Internet navigationSetup and configuration of customer networks and Email accounts

Introduction To Crestron Certification

Cve, Certified Video Conferencing Engineer

Education record

Education record

Education record