I am a highly driven IT Help Desk professional with network administration and hardware/software troubleshooting experience in the banking and financial systems sector. Recognized for demonstrating a natural aptitude for providing targeted end user support to facilitate timely solutions, as well as for collaborating with help desk teams to devise wider support strategies, I have a verifiable history of contributing directly to company growth and end user satisfaction throughout my career. Core competencies include cloud platform solutions, software engineering, desktop virtualization, network and security, issue resolution, end user support, cloud architecture, and cryptography. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as programming acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the IT Help Desk Technician with First Atlantic Federal Credit Union. Under my leadership, I serve as point of contact for internal end users requiring technical assistance via phone or email, and conduct remote troubleshooting towards effective solutions. I also compile end user feedback to leverage actionable insights, update resolution logs, and notify employees on issue statuses. In addition, I liaise with senior leadership, stakeholders, and IT security teams to ensure the company’s end user support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical, highly driven, and results-focused troubleshooting expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.I am pursuing new opportunities and can be reached through this profile, or by phone at: 732-889-9027