 Responsible for managing the daily operations of the department, the sales systems, preparing and analyzing reports for the Sales & Catering Departments. Strategic analysis to create the budget and team goals to maximize performance. Provides analysis and information to maximize results from the strategies and tactics of the Sales & Catering Departments. Maintains and improves Catering Revenue Management Processes to achieve maximum performance. Responsible for all analytics of the Sales & Catering teams to be proactive for strategic selling Manages the Delphi System database to ensure accuracy of information. Participates in Sales & Catering Revenue Management Strategy meetings and generates allreports required for analysis. Assists in developing and deploying new Standard Operating Procedures (SOP’s); monitorscompliance to SOP’s and measures standards. Assists the Sales team with training and troubleshooting problems with systems and procedures(Excel, Delphi, Rates, Contracts, Procedures, etc.). Facilitates monthly Sales & Catering department business review meeting Monitors daily transactions to ensure that new bookings adhere to Group Parameters andPolicies Responsible for ensuring all Sales & Catering Revenue strategies are deployed and adhered to Generates account reports or call lists for Sales Managers for prospecting or sales calls. Oversees assigned project management assignments by managing key initiatives and strategiesfor the sales team. Provides all sales systems training to sales team Created Langham North America Sales Incentive Plan Liaises with Technical Support and Amadeus/Newmarket Software to solve issues. Prepares and analyzes a variety of reports to assess targets and adherence to strategic direction. Recruitment, orientation and performance review of Sales Coordinators and Sales Receptionist.

2006 ­ Present · Provide administrative support to the sales team · Draft proposals and contracts · Correspond with clients, Tourism Toronto, MTCC and DMCs. · Completed Starwood's Strategic Sales I training course · Assumed additional role of Lead Coordinator, consisting of fielding all electronic RFPs and distributing to the sales team. · Maintenance of the various interfaces utilized by the sales team · Manage the checkbook and PO process for the Sales & Marketing department. · Report generation for the sales and reservations departments

2004 - 2006 · Regular maintenance of Property Management System · Daily analysis of hotel sales operations · Coordinating activities with Group Sales, Front Offices and Accounting · Participation in bi-weekly yield revenue management meetings · Participation in sales and PMS conference calls · Acted as company representative at quarterly visits to St. Thomas ­ Starwood Customer Contact Centre · Delegate to Starwood Team Canada 2005 · Acted as one of the principle contacts for third party booking channels such as Expedia.com, Priceline.com, Hotwire.com

· Responsible for conducting labs and the partial development of seminars · Labs and Seminars included topics including MS Office and Ethics in the workplace · Grading various assignments and tests within the computer science department and providing assistance to students · Delivered lectures on request in lieu of professor for computer science courses when needed · Acting as primary liaison between professors and classes in excess of 100 students