Christopher White Email & Phone Number

Dublin, County Dublin, Ireland

• Customer Relationship Management: Oversee client relations and maintain positive IT perception.• Effective Communication: Keep clients informed about IT changes, improvements, and issues, guiding team priorities.• Process Support: Manage complex process support for seamless operations.• Hands-On Leadership: Provide hands-on support for service and business continuity.• IT Support Management: Lead the IT Support and Service Desk Team, ensuring timely resolution/completion of tickets, efficient escalation and communication.• Employee Development: Prioritize mentoring, fostering growth, and enhancing skills for team and company success.• Designed an implemented a new on-call process and system that increased stability, employee and customer satisfaction whilst saving financially.• Rolled out a system that increased employee engagement with the aim of increasing employee satisfaction and indentifying key efficiencies and highlighting unseen challenges.• Major Incident Management.

• Team Development: Initiating and building a new department from scratch.• Standardization and Documentation: Creating and documenting standard practices, policies, processes, and procedures, including the promotion of IT knowledge base and service desk tool utilities.• IT Training: Conducting training for both IT and non-IT staff, covering basic to advanced skills.• Strategic Liaison: Serving as a bridge between key business personnel and IT experts to identify opportunities, improvements, and weaknesses, aligning solutions with overall business and IBusiness strategies. • Procedure Design: Developing and implementing critical IT procedures and processes based on data driven metrics, while monitoring key performance indicators (KPIs) to identify areas for improvement and ensure consistent service quality. Coordinating team responsibilities for peak efficiency• Performance Management: Developed a varierty of reports to aid the business in managing performance, increasing efficiencies and increasing profitability.• Designed and implemented multiple reports regarding profitability and efficiency, enabling the visibility of previously unknown areas of weakness, strengths and customers who required strategic and/or structural changes in order to increase margins.

• Customer Relationship Management: Oversee client relations and maintain positive IT perception.• Effective Communication: Keep clients informed about IT changes, improvements, and issues, guiding team priorities.• Process Support: Manage complex process support for seamless operations.• Hands-On Leadership: Provide hands-on support for service and business continuity.• IT Support Management: Lead the IT Support and Service Desk Team, ensuring timely resolution/completion of tickets, efficient escalation and communication.• Employee Development: Prioritize mentoring, fostering growth, and enhancing skills for team and company success.• Designed an implemented a new on-call process and system that increased stability, employee and customer satisfaction whilst saving approximately €50,000 per annum.• Rolled out a system that increased employee engagement with the aim of increasing employee satisfaction and indentifying key efficiencies and highlighting unseen challenges.• Major Incident Management.

County Dublin, Ireland

• IT Project Management: Focus on new service rollouts and operational enhancements.• Effective Communication: Ensuring positive perception of IT by keeping employees informed about changes and priorities.• Process Maintenance: Supporting complex clinical and business processes.• Employee Development: Mentoring and empowering staff to drive improvements, enhancing their skills for the benefit of the team and company.• Standardization and Documentation: Developing and promoting standard practices, policies, processes, and procedures, along with the use of IT knowledge base and service desk tools.• Training: Providing IT training for employees at all skill levels.• Asset Management: Overseeing asset, procurement, and operational budget management.• Strategic Liaison: Collaborating with key business personnel to identify opportunities, improvements, and solutions aligned with business strategies.• IT Support Management: Managing the IT support and service desk team, serving as the escalation point, and fostering communication between technicians and strategists.• Procedure Optimization: Designing and implementing IT procedures, monitoring KPIs, and prioritizingimprovements for consistent service quality. Coordinating team responsibilities for peak efficiency.• Business Continuity: Ensuring service and business continuity through hands-on involvement when needed.• Authored the majority of the IT polcies and procedures for the team and was heavily involved in all remaining IT policies.• Responsible for contract management of over €1M per annum from Oct 2017 to Feb 2022. Responsible for partner management with 3rd parties during same period. Managed to reduce overall expenditure during period despite massive expansion of technologies, user base and inflation.

Abu Dhabi, United Arab Emirates

Support Manager for a team of 12 over 6 countries serving approximately 1500, responsibilities include :• Managing IT Support and Service Desk Team/Services/Employees for entire Middle-East region (total of 1500+ employees).• Designing and implementing many key IT related procedures and processes, as well as monitoring various different reports (KPIs) in order to identify strong/weak areas and prioritise where improvement is required and to ensure consistent or increasing quality of service delivery.• Coordinating team duties to ensure the team is running at peak efficiency.• Developing improvements generally within all of IT systems and suggest improvements and methods to improve.• The role also included mentoring employees, encouraging them to overseeing improvements and progress and coordinating activities that are likely to heighten their abilities to the benefit of themselves and the IT team and the company as whole.• Managing IT Related Projects.• Maintaining and Managing Assets and Procurement and related budgets.• This also includes the training of both IT employees and general employees regarding IT skills and activities (from basic to advanced skill levels)• Responsible for communicating with all employees regarding IT changes, upcoming improvements or current issues.• Implemented and championed the use of the IT Knowledge base and Service Desk Tool utilities.• Heavily involved with the integration and disintegration of large companies merging and separating, multiple times and from both Infrastructure and Support Management perspectives.• Developing and Documenting Standard Practices, Policies, Processes and Procedures.

Abu Dhabi, United Arab Emirates

Responsibilities:• Managing/Building/Maintaining/Commissioning/Decommissioning the following types of Server:File / Folder / Print / DHCP / DNS / Domain Controller / Standard Applications / Bespoke Applications / Backup / DFS / SCCM / WSUS / SQL / License.• Commissioning, Managing and Maintaining Corporate and Site Office Networks and equipment (including Cisco hardware and Microsoft servers).• Managing 3rd Level Support.• Dealing with ISPs and other service and stock providers.During this time I spent at least an Additional Year assisting with Service Desk/Service Delivery/Support Management Duties

Abu Dhabi, United Arab Emirates

Support Manager for a team of 15 over 6 countries serving approximately 1500, responsibilities include :• Managing IT Support and Service Desk Team/Services/Employees for entire Middle-East region (total of 1500+ employees).• Designing and implementing many key IT related procedures and processes, as well as monitoring various different reports (KPIs) in order to identify strong/weak areas and prioritise where improvement is required and to ensure consistent or increasing quality of service delivery.• Coordinating team duties to ensure the team is running at peak efficiency.• Developing improvements generally within all of IT systems and suggest improvements and methods to improve.• The role also included mentoring employees, encouraging them to overseeing improvements and progress and coordinating activities that are likely to heighten their abilities to the benefit of themselves and the IT team and the company as whole.• Managing IT Related Projects.• Maintaining and Managing Assets and Procurement and related budgets.• This also includes the training of both IT employees and general employees regarding IT skills and activities (from basic to advanced skill levels)• Responsible for communicating with all employees regarding IT changes, upcoming improvements or current issues.• Implemented and championed the use of the IT Knowledge base and Service Desk Tool utilities.• Heavily involved with the integration and disintegration of large companies merging and separating, multiple times and from both Infrastructure and Support Management perspectives.• Developing and Documenting Standard Practices, Policies, Processes and Procedures.

Responsibilities:• Managing/Building/Maintaining/Commissioning/Decommissioning the following types of Server:File / Folder / Print / DHCP / DNS / Domain Controller / Standard Applications / Bespoke Applications / Backup / DFS / SCCM / WSUS / SQL / License.• Commissioning, Managing and Maintaining Corporate and Site Office Networks and equipment (including Cisco hardware and Microsoft servers).• Managing 3rd Level Support.• Dealing with ISPs and other service and stock providers.During this time I spent at least an Additional Year assisting with Service Desk/Service Delivery/Support Management Duties

Abu Dhabi, United Arab Emirates

General Day-to-Day Support Activities.

Adlington, Chorley, Lancashire, Uk.

• Server and Service Lifecycle Management: Overseeing the initiation, commissioning, maintenance, and decommissioning of various servers and services, including File, Print, DHCP, DNS, Domain Controller, Applications (Standard and Bespoke), Backup, DFS, SCCM, WSUS, SQL, and Licensing.• Network Infrastructure Management: Commissioning, managing, and maintaining corporate and site office networks and equipment, featuring Cisco hardware and Microsoft servers.• Diverse Project Expertise: Leading numerous projects involving Microsoft Servers, systems from various vendors (especially CAD software-related), from planning to implementation, encompassing services, multiple site networks, data integrity, IT systems, and disaster recovery. Proficient in Prince2 and PMP methodologies.• Web Master for Fairport Engineering.• As part of 2 person team that migrate from a Novell Netware environment to a Microsoft Server/Active

Bachelor Of Science - Bs, Information Technology

Foundation Degree In Computer Technology, Information Technology

A-Level, Multiple, Various

Gcses, High School/Secondary Diplomas And Certificates