Christopher Willcock Email & Phone Number

Summerside, Pe, Ca

Charlottetown, Prince Edward Island, Canada

* Team leader and lead technical subject matter expert, supporting over one thousand colleagues and over four hundred live-in residents at more than thirty facilities in four provinces.* Reverse engineered legacy systems and industry-specific software applications to automate financial and operations reports.* Implemented centrally managed, AAA (Authentication, Authorization, and Accounting) infrastructure access controls, including multifactor authentication.* Implemented centralized SNMP-based network visualization tools leveraging newly installed switches and routers of various types.* Planned and implemented virtualization (private cloud) of long-held windows servers.* Organizational leader in all aspects of telecom contracts, negotiation and fulfillment.* As many administrative functions rapidly shifted to remote-work, led planning and implementation of secure and minimal cost access to privately networked resources.

Charlottetown, Prince Edward Island, Canada

* Development and maintenance of websites to specification, timeline, and budget for local businesses.* Responsible for email platform and services.* Responsible for domains/DNS, servers and webhosting accounts.

Summerside, Prince Edward Island, Canada

Summerside, Prince Edward Island, Canada

* Responsible for planning, securing funding, and managing the general affairs of the company.* Specialized in maintenance of e-commerce applications, virtual server infrastructures, and business intelligence automation.* Proposed, secured funding, and delivered pilot program for High School classroom training in electronics study, assembly and experiential learning 'Physical Computing Club' (Three Oaks Senior High School, SRDC, ACOA).* Provided technical support and direct development assistance to companies throughout North America and Europe, with focus on the Magento ecommerce system.

Summerside, Prince Edward Island, Canada

Also: Network/Server Admin; Sr. IT Operations; Software DeveloperIn addition to management responsibilities I was the leader and subject matter expert in server administration(65+ linux and windows servers), network administration (2800 sq. km wireless network w/ 20+ access pointsand the ultra-modern, 1Gbps home-run fibre optic network in the Summerside area), information security (including city corporate and police networks), open source applications / ISP software stack (E-Mail, WWW, DNS, Load Balancing etc.) and all internal corporate programming projects.Independent author, under direction of the utility coordinator and electrical engineer, of Summerside ElectricEnergy Transmission Scheduling System (SEETSS), a software system to predict both demand on the municipalelectrical grid and generation from a 12 MW wind farm up to five (5) days into the future. The system automated electricity purchase contract execution between utilities in the Atlantic Canada region on strict timing rules.Fibre network designer for Summerside Electric Smart Utility Grid, a system to enact autonomous control of electric furnaces and hot water heaters at residences and businesses considering wind conditions, grid conditions, and market factors. Implemented the head-end interconnects of the home-run fibre connection to each home and business in the service area with options for triple-play services based on the requirements and goals of the organization. Developed specifications and acceptance criteria of proprietary optical network termination units, which were engineered and delivered by a collaborating, local third party.With many, many physical components in play, as lead software developer, developed the distributed software which fulfilled the basic premise of the smart utility grid to control consumer heating appliances. A consumer-facing web-portal was completed to share data with consumers, senior administrators, councilors and other stakeholders.

Summerside, Prince Edward Island, Canada

Also: IT Support Technician; Software Developer; Junior ManagerWorking as a consultant, began in the field installer role for a municipal government owned internet service provider (ISP), including work at heights up to 80 metres. Excellent safety record and steady professionalism with customers throughout. Earned technical support -telephone, email and on-site-, software developer, and network/server administrator roles with the ISP.Originated and authored a web-based Intranet application for the Internet Service Provider, including administration, reporting, help desk, timekeeping, schedules, work orders (field dispatches), customer records and operation specific tools for analysis and automation, the Online Staff Toolkit.Selected for corporate, technical support responsibilities at the municipality while continuing to provide oversight, administration and field maintenance of critical infrastructure at the ISP. Provided telephone, email and hands-on technical support to all permanent staff of the municipality and within diverse technical operating environments across departments including police, fire, public venues (arena/arts/heritage properties), administration, governance, finance, and the municipally-owned electrical and water utilities.Promoted to junior management within 4 years.Advanced co-operation with national police services network personnel, including training on interagency intelligence sharing and secure network operations. Led local development of policy, process, and procedure, implementation of network and physical security, training police service personnel at all levels, documentation of the foregoing and communications with the national body to demonstrate organizational preparedness and state-of-readiness to secure continuing participation. Succeeded in this process, providing support and technical oversight while acting as inter-agency liaison (technical security).