I am a dedicated retail professional with over 20 years of experience in the industry, specializing in customer service, team leadership, and sales management. My journey at Nordstrom and Nordstrom Rack, spanning 10 years, has allowed me to refine my skills, grow as a leader, and contribute to the success of my teams and stores. Throughout my career, I've been recognized for my ability to drive results, exceed sales targets, and deliver outstanding customer service. Some of my accomplishments are being promoted six times over the course of 10 years, demonstrating consistent growth and leadership within the company. Awarded "Voice of the Customer" as an interim customer service manager, a recognition of exceptional customer satisfaction and service. Played a key role in helping my team achieve the number one store ranking in our district in 2017, driving sales and customer engagement. Led and trained a high- performing team, fostering a culture of continuous improvement and excellence in customer service. Developed and executed strategic business plans to meet sales and service goals, contributing to overall store success.
Listed skills include Team Building, Merchandise, Visual Merchandising, Luxury, and 86 others.