Christopher Williams Email & Phone Number

Bowie, Md, Us

Bowie, Md, Us

Columbia, Maryland

As a Technical Analyst for Systems Engineering Group, Inc, I am providing technical assistance to the clients and employees - onsite and offsite. This includes assisting with installs, upgrades and troubleshooting hardware and software on unclassified and classified systems within the SEG environment.• Configure IT devices such as desktop computers, laptops, handheld devices and portable storage devices for secure operation. This includes the installation of security software, software updates, and other configurations as required to meet compliance requirements.• Build/Re-image Windows based computers and laptops with baseline applications and requested software to be deployed to new employees onsite and offsite.• Troubleshoot and solve computer related issues in person and on the phone with employees working offsite• Relocate IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals. Also provide conference room setups/breakdowns.• Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.• Support desktop maintenance, inventory, software distribution, security maintenance -- virus updates and patch management.• Decommission and coordinate the disposal of PC's, Printers, Scanners, Servers for E-trash.• Responsible for the management of network and personal printers within the SEG environment which requires providing meter readings (quarterly), ordering/receiving supplies (toner) and submitting trouble tickets for break/fix issues.• Lead a migration project to upgrade existing users running Windows 7 on unclassified enclaves and migrate them over to the Windows 10 operating system.• Migrate users from Microsoft Office 2013 to Microsoft Office 365• Assist with the overhaul of phone system migration.• Lead re-image migration efforts for current SEG users to parent company Axient imaged based laptops and desktops.

Columbia, Md

(cont'd)• Lead a migration project to upgrade existing unclassified users running Windows 7 and migrate them over to the Windows 10 operating system.• Prepare, patch and assign travel and permanent laptops for deployment of users that are teleworking during the COVID-19 pandemic.• Distribute and configure YubiKeys for Office 365 environment• Provide assistance with workstation administrator tasks in updating SIPRNet and CNET • Upload certificates to the Certificate Revocation List on SIPR servers

Washington, District Of Columbia

As the Desktop Engineer it is my duty to provide high quality customer service, support, and assessment of customer needs in various divisions within USAID. In addition to providing support for USAID employees, I am also maintaining the maintenance and operation of business systems, providing office support, deploying newly imaged desktops/laptops with the addition to setting up and installing new workstations/peripherals for new on boarding personnel.• Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners.• Respond to managed workstation issues and/or end user tickets.• Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner.• Create and maintain processes and documents pertaining to the managed workstation environment.• Install necessary patches and updates on the laptops and desktops for the Windows 7 operating system.• Deploy new user setups (monitor, keyboard, mouse, etc.) for on boarding personnel.• Complete office move request per Remedy Ticket system.• Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process.• Assist Managed Workstation Engineers as time allows for improvements to the workstation base image.• Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing.• Install software using SCCM.• Install/Update McAfee with Solidcore through ePolicy Orchestrator (v5.3.2) for laptops and desktops.• Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA).• Document all Incident/Problem/Change records in ServiceNow.• Serves as liaison with clients, participating in meetings to ensure client needs are met.

As the Technical Support Technician for the Defense Language Institute of Foreign Language Center (or DLIFLC), I am to maintain and operate the existing .MIL (Army) NIPRNET connected network. The support required included maintenance and operation of business systems as well as the academic system. I am also to provide office support, imaging of desktops/laptops, conference front-end support services with the addition to assessment of customer needs, resolution of issues and documentation of steps taken.• Provide information technology (IT) support to organization personnel by troubleshooting IT hardware and equipment.• Ensure network-attached systems conform to established standards including Information Assurance Vulnerability Alert (IAVA) compliance and Army Net worthiness.• Configure network devices for the organization to ensure devices remain operable.• Isolate causes of malfunctions to resolve problems in system software, applications software interfacing, and/or information technology (IT) equipment.• Provide technical guidance to personnel for the planning, design, upgrade, and maintenance of all desktops and laptops.• Placement and setup of complete systems; installation of internal components such as hard drives, video cards, PCI or PCIe interface cards. For re-imaging of existing PCs, perform backups of existing profile data and restore after imaging is completed. • Install, troubleshoot, maintain, and repair Government Furnished Equipment (computers, printers, and other peripheral devices). Peripheral devices include but are not limited to telephones, printers, fax machines, digital senders, projectors, flat screens, cable TV, Audio and Visual equipment, and wireless phones.

Crystal City, Virginia

As an IT Installation Technician it is my duty to provide high quality customer service and support in a Tier II environment for DoD government employees and military personnel alike for the Joint Strike Fighter mission.• Create, modify and escalate trouble tickets in the Remedy ticketing system• Respond to submitted trouble tickets for desk side visits.• Configure users email (Outlook 2013)• Re-image laptops and/or desktops with GhostCast• Join newly imaged laptops to the JSF (Joint Strike Fighter) domain• Install necessary patches and updates on the laptops for the Windows 7 operating system.• Install BMC Client software on laptops to be deployed• Assist end-users in person and remotely with various hardware and software issues while asking questions to determine the nature of problem for Unclassified systems.• Assist customers with setting up their new user profiles and assist with network printer mappings, importing PST files, and data transfer during laptop refresh project.• Assist with monitor refresh project for Joint Strike Fighter personnel.• Assist with phone refresh project and install new Cisco 8841 VOIP phones• Deploy new user setups (monitor, keyboard, mouse, etc.) for on boarding personnel.• Complete office move request per Remedy Ticket system.• Move/Replace network printers• Install/Replace toner for network printers

Alexandria, Virginia

As a Support Technician it is my duty to provide high quality customer service and support in a Tier II environment for DoD government employees and military personnel for the Pentagon/Mark Center.• Create, modify and escalate trouble tickets in the Remedy ticketing system• Respond to submitted trouble tickets for desk side visits.• Configure users email (Outlook 2013/2016) and reinstall any specialized software on laptops, desktops and/or tablets (T7530).• Re-image laptops and/or desktops with necessary patches and updates for Windows 10 operating system.• Move newly imaged laptops and/or desktops to correct container in Active Role Server (ARS).• Assist end-users in person and remotely with various hardware and software issues while asking questions to determine the nature of problem for Unclassified/Classified systems.• Install/replace SIPR VDI clients for Joint Staff end users (Pentagon)• Perform BC Wipes on laptops/desktops that were involved in data spillage.• Re-image, configure and deploy Windows 10 Dell laptops (E7470), small form factor desktops (Optiplex 7040) and tablets (T7530).• Set up Juniper Network Connect (VPN)

(Contract was taken over by Chameleon on December 25th from NOVA Corporation)To provide quality customer service and support in a Tier II kiosk environment for DoD and military personnel alike for the Defense Information Systems Agency (DISA). As the Tier II kiosk IT Software & Hardware Specialists, the Tier I (Service Desk) would schedule appointments that are escalated to the Tier II level for further assistance.• Create, modify and escalate trouble tickets in the Remedy ticketing system• Under general supervision, develops and maintains operating systems, applications software, database packages, and utility programs.• Tests, debugs, and refines the computer software to produce the required product.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Assist end-users in person and remotely with various hardware and software issues while asking questions to determine the nature of problem for Unclassified/Classified systems.• Assist with special arrangements for preparing conference/ training rooms needed for other DoD Agencies that use DISA's facilities (subject to standby / attend the meeting to provide additional IT support)• Provide Desktop Support for Continuity of Operations Plan (COOP) sites during scheduled and non-scheduled exercises. (Requires travel within 100 miles of DC/MD/VA Metropolitan area once a month)• Respond to submitted trouble tickets for desk side visits• Schedule appointments with users to troubleshoot hardware and software issues with Dell laptops• Configure users email and reinstall software on laptops• Re-image laptops with necessary patches and updates for Windows 7 operating system• Move newly imaged laptops to correct container in Active Directory

Ft. Meade, Maryland

To provide quality customer service and support in a Tier II kiosk environment for DoD and military personnel alike for the Defense Information Systems Agency (DISA). As the Tier II kiosk IT Software & Hardware Specialists, the Tier I (Service Desk) would schedule appointments that are escalated to the Tier II level for further assistance.- Create, modify and escalate trouble tickets in the Remedy ticketing system- Under general supervision, develops and maintains operating systems, applications software, database packages, and utility programs.- Tests, debugs, and refines the computer software to produce the required product.- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Assist end-users in person and remotely with various hardware and software issues while asking questions to determine the nature of problem.- Assist with special arrangements for preparing conference/ training rooms needed for other DoD Agencies that use DISA’s facilities (subject to standby / attend the meeting to provide additional IT support)- Provide Desktop Support for Continuity of Operations Plan (COOP) sites during scheduled and non-scheduled exercises. (Requires travel within 100 miles of DC/MD/VA Metropolitan area once a month)- Respond to submitted trouble tickets for desk side visits- Schedule appointments with users to troubleshoot hardware and software issues with Dell laptops- Configure users email and reinstall software on laptops

Provide quality customer service and support in a fast paced One Stop Shop environment for DoD civilians and military personnel alike for the Walter Reed National Medical Center.- Create new or modify active accounts for miliatry and civilian check-ins through Active Directory- Create and modify tickets in ServiceNow ticketing system- Troubleshoot user software issues using DameWare Remote Control- Answer Help Desk Calls- Respond to submitted trouble tickets from ServiceNow- Troubleshoot hardware issues (CPU's, monitors, printers, etc.)- Migrate/Upgrade users from Windows XP operating system to Windows 7- Configure desktops and laptop- Troubleshoot and familiarize users with the new Windows 7 operating system- Configure users email, reinstall software, map printers, map local and external drives

Provide hardware and operating system (OS) upgrades for users of the NRC (U.S. Nuclear Regulatory Commission) migrating to the Windows 7 platform from their current Windows XP operating system.- Conduct Pre Interviews with users prior to migration (gather software, hardware and IP Configuration data)- Update database during Pre-Interview, Migration and Post-Migration data- Stage newly deployed machines to users onsite- Change out hard drives, install video cards and update memory to newly deployed Dell machines (as needed)- Set operating system BIOS configurations and passwords- Rename computers with appropriate computer domain naming convention- Save and transfer files to local share drive to be transferred to newly deployed machine (Word, Excel and Adobe documents and Outlook .PST files)- Troubleshoot and familiarize users with the new Windows 7 operating system• Configure users email, reinstall software, map printers, map local and external drives

United States

Provided hardware/software support to DoD civilians and military personnel alike for the Pentagon and Mark Center locations, by replacing their current Windows XP desktop(s) and/or laptops for new Windows 7 deployed machines. - Stage newly deployed machines to users onsite- Rename computers with appropriate computer name- Add newly built computers to Active Directory database to appropriate directorates- Save and transfer files to local share drive to be transferred to newly deployed machine (Word, Excel and Adobe documents and Outlook .PST files)- Troubleshoot and familiarize users with the new Windows 7 operating system• Configure users email, reinstall software, map printers, map local and external drives

Arlington, Virginia

Provided hardware/software support to Joint Staff civilians and military personnel alike for the Pentagon by replacing their current HP Compaq 5700 and 5150 series machines with new HP Compaq 6005 series machines. The machines were built by the Tech Refresh team for deployment to various Jaders throughout the Pentagon. Before deployment, the Tech Refresh would survey the users machines and capture screen shots of special applications (if any) and reinstall them to the new machine. Once the new machines were deployed the users were also upgraded to Windows 7.- Communicate with users and Hand Receipt Holders via email and/or telephone to inform them about the new upgrade and neccesaary steps to prepare for deployment- Image hard drives via a hard drive burner with a master of the Windows 7 image- Disk part hard drives in preparation for new computer build- Rename computers with appropriate computer name- Add newly built computers to Active Directory database to appropriate directorates- Generate hand receipts with the new and old computer information (serial number and barcode number)- Save and transfer files to local share drive to be transferred to newly deployed machine (Word, Excel and Adobe documents and Outlook .PST files)- Record and verify information from PC’s and remove hard drives, memory and cards as needed from replaced PC’s- Install NIC cards to SIPR (Secret) machines- Configure users email- Reinstall software- Map printers- Strip old computers of components (memory, hard drive, NIC and/or DVI cards) and process paper work for DRMO(Desktop Server Image Management Team - DISM)- Troubleshoot work tickets in BMC Remedy- Swap out users hard drives that crashed- Fix broken clients on users PC's

- Prep and stage workstations for NGW deployment- Install NGW workstations for various units within the bureau (replacements and swaps)- Record and verify information from PC’s and remove hard drives, memory and cards as needed from replaced PC’s- Install memory and DVI cards into new PC’s

Bachelor'S, General Studies (Art)

Diploma

Education record

Areas of Expertise:; Web Design with XHTML , Feb 2008