Supporting hotels' digital transformation through Zucchetti Hospitality solutions

General Manager / Ctwo Hotels

Responsible for all of the day to day operations and management of the Inn

I was brought into the Inn at Pasatiempo, a 54 room property, in Santa Cruz, Ca. to get it pointed in the right direction for the summer season. Responsible for all of the day to day operations and management of the Inn my duties included • Re-training and energizing employees • Increasing ADR and occupancy,• Analysis of its local market and competitive sets to reposition the property and maximize its revenue potential.• I created and implemented a maintenance plan to bring the property up to current fire codes and city requirements. • Hiring and termination of employees• Pool maintenance • Accounts payable and receivables• Payroll services• Septic maintenance• Streamlined all vendor relationship and cut costs.

Trade show management, training and special hotel projects. Sales and Marketing support.

AutoClerk Inc. Lafayette, CA (Hospitality property management software)2006-2014Director of Sales • Conducted all product and service demonstrations• Consistently met or exceeded sales expectations and provided accurate forecasts and budgets. • Expert relationship builder, channel developer, negotiator and sales strategist. • Managed dealer relationships and trained outside sales representatives.• Responsible for all national sales, trade show management and pricing strategies • Account Management and Client retention2004-2006Support/Sales Manager• Customer support agent for 6 months until promotion to sales.• Responsible for qualifying leads, call follow-up and product demonstrations.• Tradeshow set-up and management.

Key contact and hotel representative for wholesale, consortia, and government accounts and groups.Account management and contracting.Qualifying sales leads and follow-up.

Technical Sales and Service Provided technical sales support and account management for engineers in the industrial process control industryDealt directly with suppliers regarding purchasing and expediting ordersDuties included specifying products, reading specifications, and trouble- shooting. Shipping and receiving.