Christopher Wilson Email & Phone Number

Dixon, IL, US

Rockford, IL, US

Wheaton, Illinois, United States

• Resolved a substantial chargeback issue, effectively eliminating over 1.2MM+ in shortage and price variance claims.
• Conducted image A/B tests, resulting in an impressive 10-35% conversion rate (CVR) increase, which translated to a value of 1MM+ in annual revenue.
• Implemented transparency initiatives, leading to a significant 25% net margin increase.
• Collaborated with the creative team to revamp Amazon content, enhancing brand image and customer engagement.
• Successfully rectified buy box pricing issues, generating an additional $500k+ per year in revenue.
• Collaborated with a chargeback agency to recoup over 400K+ in funds owed, improving financial recovery and mitigating losses.

Woosung, Illinois, United States

• My USA-based small business specializes in premium espresso and coffee gear.
• My top achievement is the creation of DIY Gaggia PID Kits with over 50+ unique components. Adds capability to Gaggia machines normally found in $2,000+ machines.
• My DIY kit is in the top 100 best sellers in my category, on track to break the top 50!
• Beyond DIY, we offer a Done-For-You (DFY) service, providing fully modified espresso machines.
• I also sell branded tamp stations, knock boxes, mesh screens, cleaning brushes, temperature sensors, OEM style replacement parts, & 3D-printed replacement parts.
• Available on Amazon, Walmart, eBay, Shopify, Etsy, Facebook, & Mercari.

Woosung, Illinois, United States

• Effectively managed and optimized the operations of 6 residential units, including property management, maintenance, lease renewals, and successful customer acquisition strategies.
• Oversaw the management of Woosung Post Office, skillfully negotiating lease terms with USPS, resulting in an impressive 50%+ monthly rent rate increase compared to the previous owner.
• Completed renovations resulting in a 50-100% rental income increase.
• Successfully shifted the liability for electricity provider costs from the owner to the tenant, resulting in reduced financial burden and increased profitability for the USPS contract.
• Demonstrated exceptional negotiation skills by securing three additional 5-year terms with USPS, ensuring up to 20 years of guaranteed rental income for the property.

Sterling

• Implemented effective strategies for new product setup on Amazon, utilizing rich keywords, clear and concise bullets, and SEO-friendly titles to enhance product visibility and sales performance.
• Managed Salsify content and digital asset management, ensuring accurate and up-to-date product information across various platforms.
• Collaborated with product managers and digital designers to develop compelling and visually appealing content for enhanced customer engagement.
• Conducted search engine optimization (SEO) activities both on and off Amazon to improve organic search rankings and drive targeted traffic to product listings.
• Maintained close coordination with the Customer Engagement team to align marketing and promotional efforts and enhance customer satisfaction and loyalty.
• Coordinated efforts to optimize customer reviews, leveraging strategies to encourage positive reviews and manage feedback effectively.

Downers Grove, Illinois, United States

• Developed and executed A/B tests to leverage the virality of brand names, resulting in impressive conversion rate increases ranging from 5% to 20%, driving significant revenue growth.
• Expertly managed Amazon catalog for renowned brands such as Pyrex, Corelle, Instant Pot, Corningware, Snapware, and Chicago Cutlery, ensuring accurate and optimized product listings.
• Coordinated with an advertising agency to achieve target point of sale (POS) growth goals, maximizing brand visibility and driving sales.
• Conducted day-to-day account management activities, closely monitoring performance metrics and implementing strategies to drive POS growth.
• Collaborated with Sales and Demand Planning teams to forecast inventory needs for both new and existing products, ensuring optimal stock availability to meet customer demand.
• Worked closely with the Senior Director to drive company growth, support successful new product launches, and continuously improve operational processes.

Rockford, Illinois Area

• Conduct thorough market research to gather pricing insights, generate compelling product titles, optimize SEO strategies, and acquire general consumer information.
• Successfully established a highly profitable business model, generating revenue exceeding $250,000+ and maintaining an exceptional overall positive feedback rating of 99%.
• Collaborate closely with personal sales representatives from wholesalers, leveraging partnerships to achieve optimal results and secure advantageous business deals.
• Provide consultation to customers, addressing concerns, resolving disputes, and offering comprehensive information about products and payment options to ensure customer satisfaction.
• Efficiently manage and coordinate shipments in collaboration with shipping agencies such as USPS, FedEx, UPS, DHL, PirateShip, Shippo, and Parcel Monkey.
• Monitor and track shipping for over 1,000+ orders, both domestic and international, ensuring timely delivery and customer satisfaction.

Rockford, Illinois Area

• Proficiently executed troubleshooting and repairs for general workstation issues, ensuring smooth operations and optimal performance.
• Efficiently regulated the procurement and deployment of company laptops, ensuring timely and appropriate allocation of resources.
• Provided technical support to users at various levels, offering prompt and effective solutions to address their technical needs and challenges.
• Implemented patches and security measures to remove malware and enhance system security, proactively preventing future vulnerabilities.
• Coordinated hardware and software upgrades for both desktops and mobile equipment, ensuring the adoption of the latest technologies and improving overall productivity.
• Successfully deployed PXE on Windows 7 and 10 images, streamlining the provisioning process and ensuring efficient system deployments.