Christopher Woolridge Email & Phone Number

Plano, Tx

The Escalation & Notification team was transitioned to the Major Incident Management team in April of 2015. This role had the same parameters of sending out notifications and reaching out the technical support groups with the added responsibility of starting a Service Recovery Team (SRT). What this entailed was gathering the necessary resources on a phone bridge or a chat and helping them stay focused on resolution of the issue. Be it a quick fix of rebooting a server or getting the ETA on how… Show more The Escalation & Notification team was transitioned to the Major Incident Management team in April of 2015. This role had the same parameters of sending out notifications and reaching out the technical support groups with the added responsibility of starting a Service Recovery Team (SRT). What this entailed was gathering the necessary resources on a phone bridge or a chat and helping them stay focused on resolution of the issue. Be it a quick fix of rebooting a server or getting the ETA on how long a file restore would take. Show less

Irving, Tx / Coppell, Tx

Started off in what was referred to as the E&N Team (Escalation & Notification). In this position I was tasked with sending out outage notifications to both account management as well as the customer. I would also reach out to the technical teams that supported the service that was affected and inform them of outage. I was brought on to this team specifically because of my role in keeping the knowledge base up to date in my previous role. With the information and contacts I had made previously… Show more Started off in what was referred to as the E&N Team (Escalation & Notification). In this position I was tasked with sending out outage notifications to both account management as well as the customer. I would also reach out to the technical teams that supported the service that was affected and inform them of outage. I was brought on to this team specifically because of my role in keeping the knowledge base up to date in my previous role. With the information and contacts I had made previously I was tasked with the keeping the teams workbook of contacts updated for one of the specific accounts we supported. Show less

Irving, Tx

Because of the work I had done on my previous account I was transferred to a new account that was just being brought into our office. I was one of the few individuals that was tasked to go out to one of the customers sites and work with the service desk they had at the time, and gather as much information as possible on their current processes and procedures. After about 2 months at the customers site I then came back to the service desk in Irving and proceeded to build the internal knowledge… Show more Because of the work I had done on my previous account I was transferred to a new account that was just being brought into our office. I was one of the few individuals that was tasked to go out to one of the customers sites and work with the service desk they had at the time, and gather as much information as possible on their current processes and procedures. After about 2 months at the customers site I then came back to the service desk in Irving and proceeded to build the internal knowledge base that is used today. In this position I worked on the service desk in the morning assisting in taking calls from the customer an in the afternoon I would update, modify, or create KB articles as needed. During this time I made contacts with the various retained technical groups as I verified with them that our KB articles were directing our agents to ask for and record the information they would need. Show less

Irving, Tx

I was converted from a contractor to a full time employee after working on one of the multiple ITAR accounts for a little over a year. In this position I assisted callers with password resets, basic PC issues, and problems they might be having with MS Office products. When the issue the user was calling about was beyond what I could assist them with I would gather the necessary information and send the incident on to the appropriate group who could assist the user. During my time in this… Show more I was converted from a contractor to a full time employee after working on one of the multiple ITAR accounts for a little over a year. In this position I assisted callers with password resets, basic PC issues, and problems they might be having with MS Office products. When the issue the user was calling about was beyond what I could assist them with I would gather the necessary information and send the incident on to the appropriate group who could assist the user. During my time in this position I took it upon myself to document any inaccuracies in the knowledge base we used for this account and forward suggested corrections to my management for review and publication. Show less