Christopher Yee Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

Philippines

>Expert in Broadsoft voice platform, VoIP technology, and any Telecom Voice Services>Basic Router and Switch configuration (Adtran,Edgemarc and cisco switch) >Troubleshoot voice network issues(Dropped Calls, voice Quality,Call Failure and Call routing Issue. >Configuration of client’s voice network equipment and devices(Adtran,Edgemarc and cisco switch) >Coordinate with underlying carrier to further investigate voice network issues(Dropped Calls, voice Quality,Call Failure and Call routing Issue. >Provide resolution on Tickets/Request in a complete and timely manner. >Help client over the phone while installing 3rd party applications >Provide clients with licensing, hardware quotes, and user instruction guides >Help client with Adds/Moves/Change requests >Assist the implementation department with service delivery >Work with service providers and vendors to drive issues to resolution>Work directly with NOC Data for any circuit issues. >Check Network usage, call Logs and network alarms >Analyze sip call trace for voice network issues(Dropped Calls, voice Quality,Call Failure and Call routing Issue. >Provisioning IP Phone Devices (Polycom,Panasonic,CISCO) >Utilize network performance monitoring tools to isolate and root cause issues>Answer difficult technical questions, solve technical problems and suggest appropriate workarounds>Understand network architecture required to support Masergy VoIP services by analyzing network diagram using LUCID Chart Tool.>Activation and user set up of a newly ported number.>IT support for VOIP to Masergy employees worldwide.