Christopher Young Email & Phone Number

Palo Alto Ca

First contact for patient’s looking to book consultation visits, medication refills within the orthopedic department.

Downtown San Jose

Day to day operations, recruiting, guest satisfaction. Family owned for 40 years until sold to new owners.

San Jose, California

A new robotics company that entered the scene with a partnership with Apple Inc. I was brought in to help with the call center staff and support customers with troubleshooting the platforms and application process. ( contract job )

Comcast - Morgan Hill, Ca.Exceeded company objectives for the last 8 quarters in service goals.Consistently customer’s service satisfaction scores of 95% or higher for last 4 quarters.Served as mentor to junior team members.Surpassed revenue goals in four consecutive quarters.

Took over a restaurant and moved from 156th in the company to 82nd in a 6 month time frame.Consistently stayed under monthly controllable expense budget. Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning and maintained records of food use and expenditures.

Various Bay Area Locations

Managed inventory and a staff of 16 to ensure customer satisfaction at all levelsTrained ail new employees in company policies and consistently provided positive feedback on their status.Day to day operations to ensure the highest level of guest relations, Maintained ail records of deliveries to make sure under total compliance of receiving polices.Exceeded the monthly goals both in sales and controllable cost in regards to Labor and expenses

Hired and trained entire staff for the family restaurant consisting of 8 employees. Managed day to day operations for the restaurant from inventory to labor costs.Helped design an implement entire menu and different side dishes to ensure profitability. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Trained, coached and mentored staff to ensure smooth adoption of new program.

Demonstrated use and care of merchandise.Computed sales prices, total purchases and processed payments.Answered questions regarding the store and its merchandise. Described merchandise and explain operation of merchandise to customers.Greeted customers and recommended merchandise based on customer needs.Consistently hit and exceeded sales goals by 15% and exceeded department expectations for productivity and accuracy levels for 6 quarters.

Defined strategy and business plan to offset the competitor’s sales plans.Exceeded company monthly sales and Inventory goals.Trained staff and ensured all staff was able to answer guest needs in regards to movies and games.Hired and trained all staff with expectations of company guidelines and guest relationsSurpassed revenue goals in 8 consecutive quarters while maintain high level of guest satisfaction.

Implemented innovative programs to increase employee loyalty and reduce turnover.Reduced food cost month to month by a average of 3% guidelines. My labor controlled cost were usually 1% to 4% below the monthly goals but still maintained high levels of customer service.Increased profitability by following on training techniques I have learned over the years in the different positions I have had with various companies.Trained alt staff and reduced turnover percentage to the lowest it has been at 19%.Oversaw the daily operations and taught the day to day business to my assistants and crew leaders

Business/Managerial Economics

Diuploma, High School/Secondary Diploma Programs