Christopher Youngblood Email and Phone Number
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Proven experience in delivering high value training implementations. Resolving a wide variety of complex customer issues through data assessment and planning. Determines end user educational needs and delivers optimal training solutions. A detailed oriented trainer dedicated to providing reliable, dependable support. Drive and determination to go the extra mile, resulting in customer satisfaction and team collaboration. Partners with Professional Development and Operations in the planning and delivery of education. Time management skills which have produced high productivity. Strong presentation skills in both classroom settings and large group end user meetings.
Northwestern Medicine
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It Principal TrainerNorthwestern Medicine Feb 2019 - PresentChicago, IlCertified in EpicCare Inpatient Procedure Orders. Develops and maintains curriculum for training end users on Epic EMR. Participates in formal classroom educational delivery, Microsoft Teams remote educational delivery and Super User forums. Supports end users before, during and after system implementations, upgrades and optimizations. Develops and maintains training materials for system updates and optimizations. Develops and implements video E Learnings for end users. Maintains monthly Newsletter and Training Home Page.
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It TrainerNorthwestern Medicine Oct 2014 - Feb 2019Chicago, IlCertified in Epic MyChart. Credentialed in Epic Ambulatory. Developed and maintained curriculum for training end users on Epic EMR. Participated in formal classroom educational delivery, webex presentations and Super User forums. Supported end users before, during and after system implementations, upgrades and optimizations. Developed and maintained training materials for system updates and optimizations. Provided on – call coverage and training for end users. Maintained monthly Newsletter and Training Home Page.
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Physician Support SpecialistMedix Staffing Jul 2014 - Sep 2014St. Alexius Medical Center Hoffman, Estates, IlTrained physician end users how to use the MEDITECH system prior to Go-Live at St. Alexius Medical Center in Hoffman Estates, IL . Provided Go-Live support. Trained and supported physicians on new implementation applications such as Medication Reconciliation, Problem List, Physician Documentation/Progress notes and Discharge Orders. -
Customer Service Representative Cco/ContractorMotorola Solutions Dec 2013 - May 2014Schaumburg, IlDispatched technicians to customer sites for infrastructure repair and replacement. Managed customer expectations and adhered to contractual compliance. Focused on details and provided information beneficial to CCO (Call Center Operations) team resulting in high quality standards. Developed high efficiency standards through time management. -
Benefits Investigation (Temporary)Medix Staffing Solutions Apr 2013 - Jul 2013Cvs/Caremark Buffalo Grove, IlValidated billing, investigated insurance coverage and appropriated payment for specialty therapies. Communicated benefits with doctors, patients, pharmacy benefits managers, and major medical to validate proper payment and efficient delivery of therapy. Used benefit knowledge to activate or deny therapy based on investigation. -
Project TrainerAutomated Health Systems Dec 2011 - Feb 2013Responsible for the development and training of 60 individuals handling 50 calls each per day. Proactively developed training materials, training agendas and new hire training. Managed three types of ongoing training: 1. New hire eight week intensive training 2. Power trainings on any new call center procedures including technology advances, script changes, and health plan changes 3. Retraining individuals to improve quality performance. Partnered with leadership to determine training needs and areas for development. • Three new hires I trained were promoted within a year • Developed a more comprehensive training approach for all new hires that resulted in improved customer satisfaction. • Developed power training presentations and materials that improved quality performance. -
Community Outreach CoordinatorAutomated Health Systems Apr 2011 - Dec 2011The Community Outreach Coordinator was a project based position. This was a brand new position created to assist Medicaid clients living in nursing homes and long term care facilities. Managed and implemented enrollment activities for all these clients. Responsible for proactively reaching out to care facilities administrators and partnering with them to set up on site enrollment activities. Developed and implemented presentations at these sites. Trained and managed a team of temporary workers who also presented and enrolled clients on site. • Educated thousands of recipients on their health care choices. • Enrolled thousands of recipients into a health plan with a primary care provider, ensuring a higher standard of care. • Received letters of appreciation and professionalism from care facility administrators.
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Lead Customer Service RepresentativeAutomated Health Systems Oct 2010 - Apr 2011Assisted Customer Service Representatives in daily tasks, educated and trained on new processes and provided guidance for new trainees. Chosen by leadership to handle escalated calls with courtesy and professionalism. Ensured a properly staffed call center with a detailed schedule. Provided outreach, education and enrollment of healthcare recipients. • Promoted to Project Trainer due to my training, guidance and communication skills. • Chosen by leadership to mentor customer service representatives. • Gained knowledge of the theories and practices necessary to run an efficient call center.
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Customer Service RepresentativeAutomated Health Systems Aug 2009 - Oct 2010Educated and enrolled potential enrollees with a health plan/PCP through the call center. Highly educated in plan details to impartially present accurate information and ensure patient confidentiality. CSRs documented all activities using HealthTrack. • Averaged the most inbound calls daily due to service and efficiency. • Received 100% consistently on quality monitoring evaluations. • Promoted to Lead Customer Service Representative
Christopher Youngblood Skills
Christopher Youngblood Education Details
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Media Management -
Public Relations
Frequently Asked Questions about Christopher Youngblood
What company does Christopher Youngblood work for?
Christopher Youngblood works for Northwestern Medicine
What is Christopher Youngblood's role at the current company?
Christopher Youngblood's current role is IT Principal Trainer at Northwestern Medicine.
What is Christopher Youngblood's email address?
Christopher Youngblood's email address is ch****@****ons.com
What is Christopher Youngblood's direct phone number?
Christopher Youngblood's direct phone number is +184757*****
What schools did Christopher Youngblood attend?
Christopher Youngblood attended Columbia College Chicago, Illinois State University.
What skills is Christopher Youngblood known for?
Christopher Youngblood has skills like Customer Service Systems, Customer Service Training, Community Engagement, Community Health, Public Speaking, Presentations, Sales&marketing, Healthcare.
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Christopher Youngblood
Bba Cybersecurity | Advanced Blue Cyber Analyst | Security+ | Cysa+ | Ts/Sci W/ Ci PolySan Antonio, Tx
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