Christopher Zapata Email & Phone Number

San Antonio, Texas, United States

Lead implementation of process initiatives in alignment with the bank’s strategic roadmap.Designed stakeholder-specific business process improvements, harmonizing outcomes with bank strategy and risk management frameworks. Utilized comprehensive knowledge of bank operations models to synchronize processes and capabilities with organizational needs.Applied reporting, data analysis, and analytics to gauge process and project performance, advising key stakeholders. Ensured optimal identification, measurement, supervision, and control of risks associated with business activities in accordance with policies and procedures.

San Antonio, Texas, United States

Assessed stakeholder needs and provided resolution, demonstrating strong communication and problem-solving skills. Took ownership of customer concerns, ensuring their resolution and satisfaction.Compiled data to identify areas of compliance weakness, organizing and leading compliance meetings with management.Maintained 100% compliance accuracy by improving knowledge of regulations and procedures. Created presentations on current areas of opportunity, leading to improved compliance accuracy across the floor.

San Antonio, Texas, United States

Assisted the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectation. A SM exceeds customer’s expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge everyday.