Christopher Zech Email & Phone Number

Greater Pittsburgh Area

- Function as designer and facilitator of training for more than 300 technicians (Residential, Builder, Service, and Commercial) in various satellite locations- Learn functions of products, develop and distribute training information under strict deadlines according to product release dates- Work with third-party business partners, including Alarm.com, Interlogix, Honeywell, Legrand, and Bose, on product information and updates- Design new ways of teaching adult learning in the ever-changing security, fire, home automation, and electrical industries- Create training modules through instructor-led facilitation, webinars, and documentation focusing on technical and field operations, corporate initiatives, sales and customer service- Analyze and interpret field data to proactively identify opportunities to coach and train field operations teams- Lead the education of the Learning and Development team on new products and serve as subject matter expert for fellow technical trainers and business leaders- Identify success metrics to compile and contribute to Learning and Development reports- Use extensive knowledge of products to instruct outside sales team and customer service trainers- Confer with internal and external partners on projects, managing the project from conception to execution with tasks delegated accordingly- Collaborate with business leaders to improve efficiency of field technicians through implementation of new technology, software and processes

Greater Pittsburgh Area

- Proficiently install, program, and troubleshoot hardwired and wireless devices- Apply knowledge in electrical and low-voltage wiring when performing daily tasks- Effectively manage time-sensitive workload- Utilize critical reasoning to solve problems and quickly adapt to ever-changing technology industry- Train customers on alarm functions and interactive services- Recognized for highest technician add-on sales performance for multiple months

Greater Pittsburgh Area

- Assisted lead technicians in performing daily tasks in a variety of commercial settings- Troubleshot all equipment to resolve issues, contacting appropriate parties when needed

Greater Pittsburgh Area

Tech Out My House provides technology consulting to connect homeowners and businesses to today's tech and make it simple to use. From simple fixes like Wi-Fi dead spots and Internet speed improvements to advanced networking setup, cloud data storage solutions, smart home automation and more, our service exists to advise and implement the latest and greatest tech that will make your life easier. Our approach is completely custom and white-glove, beginning with a consultation to discover what your goals are. From there, we'll compile custom recommendations including product suggestions, an installation plan, and an education plan for the end user to understand exactly how to use the new technology. We live in a connected world where technology advancements occur in a matter of months, not years. We'll ensure your home or business is fully connected with future-proof IT, smart home or security camera solutions that are installed and maintained properly.