● Image and deploy thousands of assets to employees across all departments by way of new hires, existing employee refreshes, and damaged device replacements.● Utilize Service-Now ticketing system to provide Tier 2 IT helpdesk support and troubleshoot both hardware and software related incidents with users remotely and face-to-face.● Individually research possible solutions and troubleshooting steps for incidents and loop in and/or escalated to the appropriate assignment groups for further insight.● Put in place security safeguards to ensure users are compliant including opening asset integrity tickets, ensuring devices are enrolled to Intune and JAMF, and confirming they are AAD connected.

● Oversaw a million-dollar business while providing leadership and insight into the development and strategy of store operations.● Performed daily store operations including selling paint and associated hardware, professional lead generation, and marketing, credit and accounts receivable management, and merchandising management.● Collaborated and trained coworkers to establish meaningful rapport with potential and existing key client accounts while providing outstanding customer service.

● Answered phone calls for the state of IL handling sensitive personal information to file unemployment claims from start to finish.● Assisted callers with issues regarding their passwords and navigating the online platform.● Processed inbound/outbound technical support calls in an optimized & professional manner closing 70+ calls daily, resolving customer complaints, and reporting fraudulent claims.