Christopher Zerone Email & Phone Number

Pittsburgh, Pennsylvania, United States

•Stay within allotted goals for cogs, labor, and revenue.•Provide weekly area metrics, bi-weekly payroll, and quarterly leadership/development spreadsheets to area manager/corporate office.•Fill staffing needs including but not limited to interviewing, on-boarding, orientation, and training.•Oversee 30+ employees daily, including but not limited to delegating tasks, sustaining productivity, and providing real-time evaluations.•Complete a weekly schedule for managers and crew members including drivers for catering deliveries.

Pittsburgh, Pennsylvania, United States

•Fulfill “front of house” and “back of house” duties simultaneously.•Learn the ingredients and execution of all menu items in order to educate and train crew.•Maintain a standard of food safety (i.e. sanitizing, temperature taking).•Ensure that daily, weekly and monthly cleaning lists are executed properly and to company standards.•Solve unexpected issues including but not limited to maintenance, call-offs, and caterings while maintaining steady productivity during the busiest business hours (e.g. lunch and dinner).•Step into roles (e.g. grill, dish, or prep) when needed to ensure all areas of the business run smoothly.•Assist with EcoSure food safety audits on a monthly basis.•Place supply orders with multiple vendors several times a week.

Duquesne Campus

•Oversee all areas of the café including but not limited to staff, maintenance, displays, and covid protocols.•Train new employees on store operations, including but not limited to machinery maintenance and usage.•Assist all store departments including textbooks, collegiate merchandise, trade books, online orders, and website updates.•Curate merchandise displays for the retail store.•Fill daily online Duquesne merchandise orders and maintain customer communications through email.•Attend weekly/monthly company calls and/or zoom meetings to communicate and maintain the success of the café. •Change/clean water filtration system and nitro cold brew keg machinery as needed.

Greater Pittsburgh Area

• Take on all store manager responsibilities in the absence of the standing store manager.• Plan and produce the schedule for all management and team members on a weekly basis.• Provide HR with payroll and tip information for all store employees.• Attend weekly GM meetings to discuss new company information and assess productivity.• Give assessments to team members and managerial staff as needed.• Interview, hire and train new employees.• Track sales and goals weekly, monthly and yearly.*Was offered General Manager position on Friday, September 27th 2019*

Greater Pittsburgh Area

•Manage and assist all team members on a daily basis.•Count, balance, and deposit all money flowing into and out of the store.•Interview potential employees with the GM.•Train new employees on store operations, including but not limited to machinery and the POS system.•Place orders from multiple vendors, several times weekly for needed supplies.•Dismantle, clean and sanitize ice cream machine/milk machine weekly.•Prepare food items every morning before opening the store.•Maintain a record of wastage, samples, items, supplies, etc.*Assisted in opening new East Liberty location in October 2018*

Greater Pittsburgh Area

•Open and close the store.•Count, balance, and store eight registers nightly.•Scan, unload, unpack, and ready merchandise from receiving to store floor.•Take on additional responsibilities when extremely busy, including: cashier responsibilities, photo printing, and cleaning/general upkeep of the entire store.