Chris Hart Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Seattle Area

Seattle, Washington, United States

SOGETI USA (consulting for MICROSOFT) Recruited to bring Excel expertise to Microsoft’s volume licensing process team

Seattle, Washington, United States

• continued duties from level I of this position (see below position)• TPM (technical program manager) duties:1. Project Management: assisted dev team with ticket prioritization via bi-weekly sprint planning meetings.2. Collaboration | Project Management: set expectations for business team of timeline for project/ticket completion.3. Adaptability | Collaboration | Project Management: liaised between tech and business teams, managing communications, priorities, and expectations on both sides.4. Ownership | Leadership: demonstrated broad facility in taking complex issues from escalation to resolution.5. Impact: 3X quicker support ticket resolutions, multiple successful project launches resulting in approx. $1.5M savings in customer service improvements.• Leadership | Data Analysis | SQL: played a leading role in the identifying, authoring, and implementing of successful cross-team systems. Provided approx. $2M savings from system improvements/efficiencies.• Subject Matter Expertise | Collaboration: drove discussion of and decisions regarding technical topics important to the team, participated in technical discussions constructively. Resulted in faster project resolutions, increased team knowledge base.• Subject Matter Expertise | Leadership | Problem-Solving: drove improvements with engineering managers and engineers; leveraged deep domain expertise of system connections to offer up design recommendations that engineers embraced and implemented. Led to approx. $2M savings from system improvements/efficiencies.

Seattle, Washington, United States

• supported software development team via various methods: 1. Problem-solving | Collaboration: engaged in knowledge sharing and general problem solving/troubleshooting. 2. Problem-solving | Ownership: acted as frontline for on-call engineers, assisting with root causing of issues and working with engineers on solution architecture (first-touch handling and prioritization of emails and incident tickets), often through data monitoring. 3. Problem-solving | Integrity: escalated complex or novel issues after triage, troubleshooting, and summarizing. 4. Integrity | Commitment To Excellence: maintained incident service level agreements (SLAs) and delivered on service agreements with internal teams. 5. Adaptability | Ownership: engaged off-hours engineering resources with clear escalation goals. 6. Impact: well-known integrity; hundreds of engineering hours saved, allowing other work to be completed quicker.• Data Analysis | SQL: provided both simple and complex ad-hoc data analysis for software development and business teams. Architected quick resolutions, enabling other team members expedient paths to task/project completion.• Data Analysis | Subject Matter Expertise: created and executed complex scripting processes for mass deletion of GDPR data (legal requirements). Impacted legal compliance.• Data Analysis | Subject Matter Expertise: assisted with large scale system migration via data analysis, database updates, scripted API calls, and other tasks. Led to approx. $4M savings from system improvements/efficiencies.• Customer Service | Subject Matter Expertise: drove numerous customer improvements via bug fixes in a professional manner, which resonated well with software development team -- was able to influence without authority and come across as credible with software development team. Resulted in ever-expanding scope due to positive results.

Chicago

• Data Analysis | Integrity | SQL: responsible for leading warehouse operational efficiency projects and spearheading process improvements. Led to approx. $10M saved over 5 years, via projects/improvements.• Reporting | KPI Tracking | Management: partnered with warehouses to ensure consistent inventory control performance and SLA adherence via comprehensive reporting. Impacts included KPIs always being within error tolerance, goals always being met.• Reporting | Data Analysis | Ownership: tracked inventory accuracy through in-depth reporting and analysis. Developed successful accountability to management and C Suite.• Reporting | Data Analysis | KPI Tracking: monitored performance of both external warehouse systems and internal systems. Developed successful accountability to management and C Suite.• Reporting | Collaboration | Data Analysis | SQL: assisted cross-departmental stakeholders with data analysis and SQL-based reporting. Resulted in quick resolutions, enabling other team members expedient paths to task/project completion • Data Analysis | KPI Management: executed mass inventory tasks at daily, weekly, and monthly intervals. Impacts included KPIs always being within error tolerance, goals always being met.• Reporting | Data Analysis | KPI Management: created and maintained SCI/IBM Cognos reporting, employing both the SQL-writing method and the drag and drop method. Developed successful accountability to management and C Suite.