Christopher Aden Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

United States

● Lead the My Verizon redesign program to overhaul Verizon’s flagship mobile app resulting in 33% higher conversion rates and a 41% increase in overall app usage within the first year.● Responsible for UX strategy, roadmap, and development for areas of Accessibility, UX Research and UX/UI Digital Design for 6 brands directly impacting over 140M customers.● Conduct user research to understand users’ wants and needs, their behaviors, goals, and pain points.● Acting as a user advocate… Show more ● Lead the My Verizon redesign program to overhaul Verizon’s flagship mobile app resulting in 33% higher conversion rates and a 41% increase in overall app usage within the first year.● Responsible for UX strategy, roadmap, and development for areas of Accessibility, UX Research and UX/UI Digital Design for 6 brands directly impacting over 140M customers.● Conduct user research to understand users’ wants and needs, their behaviors, goals, and pain points.● Acting as a user advocate to ensure the end product offers a high-quality user experience.● Distill complex design and interaction concepts, present, and debate them with designers, engineers, and business.● Responsible for creating and maintaining product design systems that exhibit industry-leading visual design and interaction. Show less

Chicago, Illinois, United States

● Created the look, layout, and features of the Puresome website using Figma, and responsible for the overall visual design, data collection, information architecture, design system, and retail display. ● Collaborated with stakeholders to elicit, document, and analyze business requirements by conducting interviews, workshops, and meetings to understand the needs of the business.● Developed UI mockups and prototypes to clearly illustrate website functions.● Identified and… Show more ● Created the look, layout, and features of the Puresome website using Figma, and responsible for the overall visual design, data collection, information architecture, design system, and retail display. ● Collaborated with stakeholders to elicit, document, and analyze business requirements by conducting interviews, workshops, and meetings to understand the needs of the business.● Developed UI mockups and prototypes to clearly illustrate website functions.● Identified and troubleshot UX problems related to responsiveness, accessibility, and product usability.● Defined experience strategy, owned the customer journey mapping and represented the end user.● Illustrated design ideas through storyboards, process flows and sitemaps using Mural and Miro. Show less

Laramie, Wyoming, United States

● Responsible for the UX design strategy and vision for the University of Wyoming website.● Led the redesign of the university’s website accounting for accessibility and key UX design principles, increasing the number of daily users (40.1%), time on page (37.7%) and reducing bounce rate (60.8%). ● Led the team of 15 people comprising project managers, product owners, business analysts, developers and QA testers creating a trusting, respectful team in the process. ● Oversaw the… Show more ● Responsible for the UX design strategy and vision for the University of Wyoming website.● Led the redesign of the university’s website accounting for accessibility and key UX design principles, increasing the number of daily users (40.1%), time on page (37.7%) and reducing bounce rate (60.8%). ● Led the team of 15 people comprising project managers, product owners, business analysts, developers and QA testers creating a trusting, respectful team in the process. ● Oversaw the full design process from establishing requirements, defining features, and developing deliverables rooted in user-centered design and feasibility.● Mentored and guided junior designers, fostering a collaborative and growth-oriented team environment. Show less

Laramie, Wyoming, United States

● Designed interfaces, storyboards, personas, information architecture and user experiences for client’s website using Sketch, Adobe XD and Figma.● Responsible for building, analyzing, and prioritizing highly detailed and precise design artifacts (flows, journey maps, service blueprints, mockups, and prototypes).● Created comprehensive design documentation to guide development teams and ensure accurate implementation of design specifications.● Designed page navigation buttons… Show more ● Designed interfaces, storyboards, personas, information architecture and user experiences for client’s website using Sketch, Adobe XD and Figma.● Responsible for building, analyzing, and prioritizing highly detailed and precise design artifacts (flows, journey maps, service blueprints, mockups, and prototypes).● Created comprehensive design documentation to guide development teams and ensure accurate implementation of design specifications.● Designed page navigation buttons, search fields and graphic user interface elements, including menus, tabs and widgets for the University of Wyoming website.● Maintained design toolkits and supported the design token integration with the design system in Figma.● Utilized hands-on experience with inclusive design principles to advocate for features that met the needs of diverse learners and users, regardless of the platform they were using. Show less

Hooksett, New Hampshire, United States

● Collaborated closely with business teams to understand their needs and goals, actively engaged in defining the product experience and interface.● Responsible for managing products from concept to launch for mobile and web platforms, supported by UX research sessions and data.● Served as a front-end representative and information architect to project manager for overall system flow, design, and development.● Provided approval for UAT (User Acceptance Testing) for multiple… Show more ● Collaborated closely with business teams to understand their needs and goals, actively engaged in defining the product experience and interface.● Responsible for managing products from concept to launch for mobile and web platforms, supported by UX research sessions and data.● Served as a front-end representative and information architect to project manager for overall system flow, design, and development.● Provided approval for UAT (User Acceptance Testing) for multiple initiatives.● Conducted comprehensive user research leading to the identification of 17 new features that resulted in a 27% increase in net promoter scores. Show less

Master Of Arts - Ma, Business Administration & Leadership

Master Of Arts - Ma, American Studies: User Experience Design & Strategy

Economics & Entrepreneurship, User Experience Design

Bachelor Of Arts - Ba, Graphic Design And Psychology