Christopher Drummond Email & Phone Number

Greater Toronto Area, Canada

Utilizing market research and industry insights to identify potential clients and business opportunities. Developing and implementing strategic plans to expand our customer base and penetrate new markets. Also, proactively reaching out to prospects, conducting engaging presentations, and negotiating contracts to secure new business partnerships.Serving as the primary point of contact in the GTAA for our valued clients (existing and new), ensuring needs are met and expectations exceeded. Cultivating strong, long-lasting relationships by providing exceptional customer service and personalized attention. Anticipating client needs and proactively offering solutions and enhancements to maximize their satisfaction and loyalty.Being a brand ambassador, promoting our unique value propositions and solutions within the industry. Engaging in networking events, industry conferences, and community outreach to raise brand awareness and visibility throughout the country.Collaborating with clients to understand their specific requirements and operational challenges. Working closely with our technical and sales teams to design and propose tailored upfitting solutions. While ensuring the successful execution and delivery of projects, and maintaining quality standards and timelines.

Mississauga, Ontario, Canada

• Project Management over store redesign• Hired new staff to realign culture and energy to drive sales• Increased B2B traffic• Increased B2C traffic • Resolved multiple inventory issues• Increased wholesale sales through networking• Resolve issues and win new and lost Fleet business customers• Consult and build Fleet, Small Business and consumer upfitting• Implemented corrective measures for product loss• Reestablish corporate relationships with strategic partners• Created new partnerships to drive organic growth to the bottom line• Maintained high level of customer service and revenue goals through multiple COVID shutdowns.• Implemented tools for national warranty management and fleet management• Resolved old and current customer service issues using relationship management skills• Corrected Health and Safety lapses in business model through regular audits• Leverage supplier partnerships to help with client solutions and team training• In one year, changed location direction with on-going coaching, customer satisfaction, targeted product alignment• Coaching and training new and current staff for revenue growth

Milton, Ontario, Canada

I design and control the sound levels and outputs in live theatre productions at a variety of venues. Recent productions include A Streetcar Named Desire, Young Theatre Fundraiser, The Riverboat, A Christmas Carol, The Solitudes (2020), and Black History Month Celebration (2020).

Mississauga, On, Canada

Leading in advanced innovative audio, video and event-based solutions company.I led operational deliverables, including staff hiring, IT implementations, software development, job costing, and project management for operations. I engaged customers in systems design and resolved technical and service issues. Additionally, I built and maintained key vendor relationships, negotiated the best possible pricing, and leveraged spending to ensure the best possible vendor support.Some of my key contributions include:• Creating a high-functioning internal ecosystem through employee engagement and the implementation of the process development that I designed.• Leading the ‘Work From Anywhere’ project, which involved implementing new digital phone systems, developing virtual server and SharePoint storage systems, and implementing Office 365 solutions. • Developing new processes to add repair process as a profit center and designed new workflow to give line of sight to sales pipeline.• Boosting employee engagement by initiating one-on-one meetings to gauge performance, discuss personal and professional objectives, and grant ownership of process improvement ideas, which was a successful strategy.• Setting up and implementing SharePoint architecture to improve organization and searchability of essential files.

Mississauga, Ontario

I managed technical operations and facilities for 87,600-sq.-ft. non-for-profit organization, as well as volunteers, event production, set design, set builds, and maintenance. I also performed staffing, scheduling, budget establishment and execution, compliance, vendor management, and procurement.Some of my key contributions include:• Coordinating staff members and 60+ volunteers, ensuring exceptional condition of all facilities to host 2,500+ people during services and an additional 1,500 throughout the week for scheduled programs.• Being solely responsible for all technical upgrades, including a $500,000 building project that required numerous vendors, trades, and volunteers.

Mississauga, Ontario, Canada

I maintained strong relationships with 26,000 vendors across Canada and conducted operational process improvement and management. Also, I negotiated with vendors across multiple plains for resolutions to issues internal and external related to services deliverables, job costing, and payments.Worked with the US team for the enhancement of the GE brand across North America. Also, worked with the Procurement Team to develop a new dealer hierarchy network. This delivered additional revenue to GE while reducing costs to our customers and ensuring a consistent service level.

Mississauga, Ontario, Canada

I assembled a department of 12 staff members which ordered fleet vehicles totaling $22 million annually. I continuously conducted departmental and procedure development and served as the main contact for vendor-related service issues and provided resolutions. Within the first 60 days, I reduced multiple errors costing the business more than $1 million per year.

Mississauga, Ontario, Canada

I captured productivity and service results from the customer service team matrix, including 27 direct reports. Furthermore, I was an escalation and resolution person for our external and internal clients. Engaged and led my teams for multiple process improvements.I also performed HR functions including recruiting, performance-based management, mentoring, and training. Additionally, did UAT for online ordering platform enhancements

Mississauga, Ontario, Canada

I purchased client fleet vehicles and assisted in the management of our client's fleets. I also sold and serviced fleet vehicles and initiated process improvements. My client portfolio included TD Bank, Schneider Electric, and Hoffman-La Roche.

Greater Toronto Area Metropolitan Area

I was responsible for the sales and development of the rental business. I served as the franchise trainer and operational leader for new business locations. I also coordinated with and advised management and ensured all new business requirements were met for the launch.

Greater Toronto Area Metropolitan Area

I managed the sales and business development of the high-end car rental company. I provided solutions for corporate and retail customers (B2B). I also launched new offices across the greater Toronto area, including facilities research and business development.

Education record

Education record

Activities and Societies: 4 Credits