Christopher Alexander Email & Phone Number

Toronto, Canada Area

Oshawa, Ontario

• Research and learn software implementation and the steps of the systems development life cycle
• Support and conduct research under the direction of a faculty member
• Interact with internal users and customers to learn and document requirements
• Use requirements to produce business required documentation
• Identify, understand, and plan for organizational and human impacts for planned systems
• Properly integrated new technical requirements with existing processes and skill sets

• Complete assigned tasks on a day to day basis, including but not limited to: assist with IT troubleshooting for students and faculty, provide back end web support, reorganize and maintain computer hardware and.
• reorganize and maintain computer hardware and software.
• Provide assistance with equipment records management and documentation.
• Create and maintain an asset database.
• Provide assistance with generating FAQ information sheets.
• Identify and report system issues to vendors/test and monitor vendor resolutions.

Oshawa

- Document technical requirements, usage procedures, and common problem fixes.- Set up, design, configure, and maintain software and associated equipment.- Provide technical support and customer service to software users.- Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.