As a Manager of Business IT Relationships, I deliver operational oversight to EHR implementation and Practice Management System as part of health information technology activities. In this role, I command and mobilize the IT team of a Cardiology Clinic with estimated 80+ providers and served as a liaison between business units.Other Main Duties & Responsibilities:◉ Ensure alignment of IT-related objectives and goals to translate business vision and needs, in partnership with departmental leadership. ◉ Adhere, enforce, and ensure stringent conformance to organization policies at the clinic level by cooperating with corporate IT members.◉ Hit or surpass the established CMS quality standards to ensure continuity of operations and support patient-centered, equitable care.◉ Collaboratively liaise with the executive team and spearhead IT needs assessment focusing on transitioning to new clinic locations.

Functioning as a Senior Systems Analyst, I fulfilled roles including Allscripts TouchWorks Scan and EHR analyst, as well as Misys Vision Practice Management Administrator or Analyst. In this capacity, I demonstrated strong knowledge of Allscripts Enterprise EHR Analytics to support system report and document configuration functions.Other Main Duties & Responsibilities:◉ Successfully drove initiatives focusing on new healthcare facility onboarding via leadership-driven, strategic planning and coordination.◉ Exemplified network troubleshooting skills to locate and correct issues of GE Connect R interface software and 40+ Windows servers.◉ Engaged with vendors and worked cross-functionally with multiple departments in identifying your clinic’s IT needs and requirements.

Employed as an EUC Senior Application Analyst, I was keynoted for showcasing leadership qualities to administrate endpoint security, web malware protection system, and Nexpose vulnerability. Moreover, I ensured endpoint compliance with data security standards to safeguard sensitive data and intellectual property from malicious attacks.Other Main Duties & Responsibilities:◉ Functioned as an Endpoint Security Administrator for 13k+ nodes, providing comprehensive protection from sophisticated malware.◉ Played a crucial role as a FireEye Web Malware Protection System Administrator to drive web-based malware incident prevention.◉ Managed the use of vulnerability scanning software (Nexpose) to monitor vulnerability exposures in real-time and adapt to new threats.◉ Worked with SergeMD on Endpoint Security Administration to secure end-user devices and data and remediate critical malware incidents.◉ Steered advanced Windows Server configuration and troubleshooting, expertly identifying, and resolving root cause of technical issues.

As an EUC Support Specialist, I gained abreast knowledge of information technology advances to offer proactive end-user support for all clinical areas of University Hospital. Also, I drove end-user analysis to assess users need for new hardware and software, covering and completely fulfilling customer expectations.Other Main Duties & Responsibilities:◉ Displayed organizational skills to coordinate PC transports and installations while supporting existing operating systems and applications.◉ Managed network resources such as users or groups accounts, servers, and peripherals via Novell, Active Directory, and GroupWise.◉ Tracked and resolved internal problems and end user-reported issues by utilizing client-server trouble ticketing application like Remedy.◉ Maximized the day-to-day operations by overseeing the troubleshooting and configuration of new and existing hardware and software.

Being a Help Desk Analyst, I provided IT support, including installation, configuration, and troubleshooting while solving issues and maintaining information security & systems. More importantly, I inspired smoother workflows by demonstrating technical knowledge to lead preventative maintenance on installed equipment, facilitate installation of add-on components, and offer beneficial advice to end-users on hardware and software issues.Other Main Duties & Responsibilities:◉ Performed setting up, migrating, and deactivating user accounts for Novell, Active Directory, GroupWise, Cerner, LYNX, and Mainframe.◉ Employed exemplary customer service by addressing user trouble calls and utilizing Remedy software for accurate documentation.◉ Handled the maintenance and management of ComSoc printer services, including rerouting of Mainframe printers as needed.