Christopher Carroll Email & Phone Number

Colorado Springs, Colorado, United States

• Manage infrastructure team scheduling, timecards, tasking, and training
• Promptly responded to all assigned network infrastructure trouble tickets
• Delivered timely and efficient network infrastructure support to National Space Defense Center (NSDC) mission partners
• Installed rack-mounted fiber optic patch panels and rack-to-rack bulk fiber optic cabling to support current and future NSDC mission requirements
• Ensured operability of network infrastructure assets through… Show more
• Ensured operability of network infrastructure assets through regular maintenance and testing

Peterson AFB, Colorado Springs, CO

• Delivered professional network infrastructure support for the Integrated Air Force Network Operations and Services (IAFNOS) contract
• Monitored US Air Force Information Network (AFIN) assets utilizing SolarWinds Network Configuration Management (NCM) software
• Worked effectively with and assisted US Air Force staff in maintaining consistent network availability and performance
• Directed research and configuration activities in support of ongoing… Show more
• Directed research and configuration activities in support of ongoing infrastructure expansion efforts
• Promptly responded to network alarms and customer connectivity issues through Remedy IT Service Management System

Schriever AFB, Colorado Springs, CO

• Coordinated network equipment installation, cable/rack management, and inventory activities in support of operational/research and development teams within the Missile Defense Agency (MDA)
• Performed network device configuration in Cisco IOS/NX-OS environment involving static and dynamic routing (OSPF), switchport configuration, security and management operations, and service delivery
• Improved network security posture through STIG-compliant server and router/switch configurations… Show more
• Improved network security posture through STIG-compliant server and router/switch configurations, Access Control Lists(ACL), switchport security/VLANs, firewall modifications, account controls, hash/encryption.
• Provided support with the installation of new servers and the expansion of updated health and status monitoring procedures utilizing SNMPv3, Syslog, and HP Network Node Manager (NNMi)
• Conducted site-surveys for integration and installation of updated MDA network assets. Delivered trip/site-survey reports regarding findings and design recommendations to on-site personnel

Fort Carson, Colorado Springs

• Provided secure and reliable network access to US Army command and support staff
• Implemented routing protocols (OSPF, EIGRP), access/trunk ports, VLANs, access control lists (ACL), console/VTY access, and DHCP services on Cisco routers and switches
• Strengthened network through layered security design: Department of Defense grade encryption compliance, firewall operation, antivirus/malware protection, ACL’s, port security, and secure tunnel configuration
• Installed and… Show more
• Installed and configured VOIP phones with Cisco Unified Call Manager and Call Manager Express
• Enhanced network monitoring and remote management through SNMP and SSH

Coalinga, CA

• Provided help desk support for hospital staff
• Improved network backbone through fiber optic/cat5e cable runs and installation of upgraded patch panels, switches, and servers
• Refined network infrastructure through organized rack/cable management
• Developed workstation system images for deployment of new Windows workstations
• Conducted scheduled system backups and maintained security protocols and logging procedures

Fresno, CA

• Educated customers on current and emerging cellular technologies and standards
• Demonstrated detailed knowledge of mobile platforms (IOS, Android, Blackberry, Windows Mobile)
• Provided home networking solutions and support
• Configured enterprise email access for large business accounts

Fresno, CA

• Performed troubleshooting of customer PCs through in-house diagnostic tools
• Installed system updates/security software, and assisted with PC hardware upgrades to include RAM, graphics cards, and optical drives
• Provided outstanding customer service and prompt resolution of all customer issues

Master Of Science - Ms, Cybersecurity And Information Assurance

• Information Security and Assurance • Cybersecurity Architecture and Engineering • Secure Network Design • Cybersecurity Management •.

Bachelor Of Science (Bs), Business Administration, Management Information Systems

Activities and Societies: Smittcamp Family Honors College August 2002 to August 2005 • Information System Management • Computer Network.