Christopher Carroll Email & Phone Number

Colorado Springs, Colorado, United States

• Manage infrastructure team scheduling, timecards, tasking, and training• Promptly responded to all assigned network infrastructure trouble tickets• Delivered timely and efficient network infrastructure support to National Space Defense Center (NSDC) mission partners• Installed rack-mounted fiber optic patch panels and rack-to-rack bulk fiber optic cabling to support current and future NSDC mission requirements• Ensured operability of network infrastructure assets through… Show more • Manage infrastructure team scheduling, timecards, tasking, and training• Promptly responded to all assigned network infrastructure trouble tickets• Delivered timely and efficient network infrastructure support to National Space Defense Center (NSDC) mission partners• Installed rack-mounted fiber optic patch panels and rack-to-rack bulk fiber optic cabling to support current and future NSDC mission requirements• Ensured operability of network infrastructure assets through regular maintenance and testing• Maintained accurate and precise inventory of network infrastructure assets• Preserved and updated reference documentation, to include network topology drawings and wiring diagrams• Monitored, configured, and maintained STIG-compliance of NSDC-managed network access switches• Inventoried, documented, and installed network access switches in support of NSDC network upgrades and tech refresh efforts• Created/updated network topology and rack diagrams for existing and future NSDC-approved networks• Supported ATO assessment requirements for NSDC-managed network infrastructure assets• Sustained adequate inventory of network infrastructure assets through submission of quarterly purchase requests• Participated and contributed to NSDC operational and project planning meetings Show less

Peterson Afb, Colorado Springs, Co

• Delivered professional network infrastructure support for the Integrated Air Force Network Operations and Services (IAFNOS) contract• Monitored US Air Force Information Network (AFIN) assets utilizing SolarWinds Network Configuration Management (NCM) software• Worked effectively with and assisted US Air Force staff in maintaining consistent network availability and performance• Directed research and configuration activities in support of ongoing… Show more • Delivered professional network infrastructure support for the Integrated Air Force Network Operations and Services (IAFNOS) contract• Monitored US Air Force Information Network (AFIN) assets utilizing SolarWinds Network Configuration Management (NCM) software• Worked effectively with and assisted US Air Force staff in maintaining consistent network availability and performance• Directed research and configuration activities in support of ongoing infrastructure expansion efforts• Promptly responded to network alarms and customer connectivity issues through Remedy IT Service Management System• Managed router/switch access accounts with Cisco Secure Access Control System (ACS)• Developed network topology templates to reflect updated network boundary employment projects Show less

Schriever Afb, Colorado Springs, Co

• Coordinated network equipment installation, cable/rack management, and inventory activities in support of operational/research and development teams within the Missile Defense Agency (MDA)• Performed network device configuration in Cisco IOS/NX-OS environment involving static and dynamic routing (OSPF), switchport configuration, security and management operations, and service delivery• Improved network security posture through STIG-compliant server and router/switch configurations… Show more • Coordinated network equipment installation, cable/rack management, and inventory activities in support of operational/research and development teams within the Missile Defense Agency (MDA)• Performed network device configuration in Cisco IOS/NX-OS environment involving static and dynamic routing (OSPF), switchport configuration, security and management operations, and service delivery• Improved network security posture through STIG-compliant server and router/switch configurations, Access Control Lists(ACL), switchport security/VLANs, firewall modifications, account controls, hash/encryption techniques, and ACAS scans• Provided support with the installation of new servers and the expansion of updated health and status monitoring procedures utilizing SNMPv3, Syslog, and HP Network Node Manager (NNMi)• Conducted site-surveys for integration and installation of updated MDA network assets. Delivered trip/site-survey reports regarding findings and design recommendations to on-site personnel• Organized work on preliminary design and installation of updated enterprise timing architecture, to include: Network Time Protocol (NTP) server deployment, Global Positioning System (GPS) and timing distribution, and standards documentation• Executed multiple projects under ITIL-focused change management processes, consisting of detailed design and implementation/test plans, interface control documentation, and change review boards • Created comprehensive Visio drawings outlining signal flow, topology, physical connectivity, and room/rack diagrams• Developed educational materials on updated network architecture standards, equipment, and processes. Conducted training activities via PowerPoint presentations and contributed to the development of a network test lab Show less

Fort Carson, Colorado Springs

• Provided secure and reliable network access to US Army command and support staff• Implemented routing protocols (OSPF, EIGRP), access/trunk ports, VLANs, access control lists (ACL), console/VTY access, and DHCP services on Cisco routers and switches• Strengthened network through layered security design: Department of Defense grade encryption compliance, firewall operation, antivirus/malware protection, ACL’s, port security, and secure tunnel configuration• Installed and… Show more • Provided secure and reliable network access to US Army command and support staff• Implemented routing protocols (OSPF, EIGRP), access/trunk ports, VLANs, access control lists (ACL), console/VTY access, and DHCP services on Cisco routers and switches• Strengthened network through layered security design: Department of Defense grade encryption compliance, firewall operation, antivirus/malware protection, ACL’s, port security, and secure tunnel configuration• Installed and configured VOIP phones with Cisco Unified Call Manager and Call Manager Express• Enhanced network monitoring and remote management through SNMP and SSH• Resolved network issues through effective troubleshooting techniques: router/switch commands, debugs, loopbacks, protocol analyzers and system performance tools• Performed regular system and equipment maintenance to include patch installation and security updates• Generated network diagrams and documented all network activity and changes• Maintained accurate records on over $1M in inventory and network assets• Managed network staff and directed periodic training activities to improve team efficiency Show less

Coalinga, Ca

• Provided help desk support for hospital staff• Improved network backbone through fiber optic/cat5e cable runs and installation of upgraded patch panels, switches, and servers• Refined network infrastructure through organized rack/cable management• Developed workstation system images for deployment of new Windows workstations• Conducted scheduled system backups and maintained security protocols and logging procedures

Fresno, Ca

• Educated customers on current and emerging cellular technologies and standards• Demonstrated detailed knowledge of mobile platforms (IOS, Android, Blackberry, Windows Mobile)• Provided home networking solutions and support• Configured enterprise email access for large business accounts

Fresno, Ca

• Performed troubleshooting of customer PCs through in-house diagnostic tools• Installed system updates/security software, and assisted with PC hardware upgrades to include RAM, graphics cards, and optical drives• Provided outstanding customer service and prompt resolution of all customer issues

Master Of Science - Ms, Cybersecurity And Information Assurance

• Information Security and Assurance • Cybersecurity Architecture and Engineering • Secure Network Design • Cybersecurity Management •.

Bachelor Of Science (Bs), Business Administration, Management Information Systems

Activities and Societies: Smittcamp Family Honors College August 2002 to August 2005 • Information System Management • Computer Network.