In 2016, I took a septennial sabbatical to invest in family and friends, travel, read, and learn new skills.

Key member of a centralized user research team at a large software firm focused on the healthcare vertical.- Informed the company's consumer strategy and shift from purely B2B through in-home ethnographic research with patients- Improved the company's existing customer satisfaction measurement process through the application of rigorous qualitative and statistical analysis to the call logs- Created clarity in an ambiguous and complex space by mapping how information flows through healthcare organizations via qualitative primary research, workshops and secondary research

Brought on as part of the core team responsible for completely redesigning a newly acquired product. Led all user research, information architecture, and usability testing.- Conducted qualitative research including contextual inquiries, in depth interviews, and diary studies- Conducted quantitative research using web analytics, surveys, and card sorting to inform designs- Conducted usability testing to validate prototypes and measure polished designs

Led user experience strategy efforts at an award-winning digital marketing agency:- Conducted focus groups, interviews, and other qualitative research to inform brand strategy and user experience strategy- Created and implemented A/B testing and multivariate testing strategies- Constructed user personas, use cases, user flows, and information architecture for digital applications- Defined content strategies, prototyped design interfaces, and conducted usability testing