Coordinated access with users and contractors with building owners across multiple sites across the country. Ensured insurance information was current and meeting the requirements as stated in various contracts. Improved process flow between legal, accounting, and engineering departments. Implemented a document retention policy and proceeded to purge old information. Reworked several company forms and made fillable PDF documents.

• Provided project management over multiple medium to large-scale IT implementations with budgets of up to $1,000,000. Provided liaisons between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables. • Used Microsoft Project and Visio to provide Project Lifecycle Management in enterprise system implementations and system migrations including requirements definition, analysis, scheduling, budgeting and cost controls. Provided monthly reports to the PMO on all projects with budgets exceeding $25,000.• Enhanced team building, leadership, and quality assurance. • Updated processes & related documentation with the use of best practices from ITIL and PMI.• Promoted best practices to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, compliance standards and cost targets.• Involved with guidance and implementation of data breach response policies and procedures, data archival and back up, developing and updating data retention policies• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.• Managed change control in both agile and waterfall topologies while reporting metrics upon requests to local management.

Coordinate the maintenance of several regulated and non-regulated websites. Provide Quality Reviews of updates and documents.

Altiris Administration and reportingAnswering questions and providing input for the teamMaintains and creates new base imagesMaintains and creates new WinPE DisksAttend the team meetings and provide inputOrders needed hardware and maintains a definitive hardware libraryPatching SMEArchitecture and Life Cycle PlanningSAV Monitoring and response coordinationWorks closely with other teamsResearching solutions and new ideasInvestigate and establish new processes to assist the teamTakes point on special projectsAssists the Business Analyst with unusual requestsMaintains Active DirectoryReviews Completed Change requests prior to closureOther duties as assigned

Altiris Administration and reporting, Answering questions and providing input for the team, Maintains and creates new base images, Maintains and creates new WinPE Disks, Attend the steering committee meetings and provide input, Orders needed hardware and maintains a definitive hardware library, Patching SMEArchitecture and Life Cycle Planning, SAV Monitoring and response coordination, Works closely with other teams, Researching solutions and new ideas, Investigate and establish new processes to assist the team, Takes point on special projects, Assists the Business Analyst with unusual requests, Maintains Active Directory, Other duties as assigned

Provided over the phone tier I and II VoIP, dial-up, DSL, and T-1 technical support for contracted clients using various operating systems including Windows and Macintosh. Differentiated LAN from WAN issues. Identified single point of failure issues.

Provided over the phone tier I technical software support for contracted clients using variousoperating systems. Assisted Clients that were using corporate applications in nonstandardenvironments (E.g. Linux server).