Christopher Yates Email & Phone Number

Solution-focused professional with valuable expertise in leading and defining reactive and proactive processes necessary to design, implement, maintain, and improve performance of IT solutions. Proven leader with extensive user requirements documentation and technical solution design experience. Excel in ownership of business requirements gathering and development for new processes, as well as supporting review of business process and test plans to aid in clarification of objectives during system development and implementation.Successes include reducing annual labor expenses by $1.2 million, improving yearly employee turnover metrics by 78%, and elevating production by 30%. Leadership success in areas of performance of application patch, release, and enhancement installations. Recognized as driver in creating process requirements, functional requirements, and solution validation. Excel in solution testing and process rollouts for system enhancements. Operations Manager | Pilkington NA➨ Reduced overall costs $2.5 million YOY by overseeing successful efficiency improvement projects, reducing overtime, and implementing inventory adjustment process review and controls. Improved weekly unit production by 106% (from 17,000 to 35,000).Senior Operations Manager | Pilkington NA➨ Implemented “safety first” focus that increased employee awareness of workplace hazards. Reduced yearly significant injury average from 2 to 0 during tenure.Training Specialist/Business Planning Analyst | Pilkington NA➨ Worked with Operations, Supply Chain, and Master Data teams to ensure optimal system use. Cleaned up master data and implemented operations improvements that boosted stock on-hand rating from 65% to 92% in 2 years.➨ Credited with facilitating 250+ changes made to SAP systems within 3-year period following go-live, with changes greatly reducing errors and creating more user-friendly end user experience.➨ Planned, tested, and introduced RF Scanner technology to field. Reduced physical inventory time by 75%, as well as overtime across 100 North American sites by working with IS to incorporate WM functions into IM portion of SAP.