Christopher Bailey Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona Area

The CB Operations Engineer II is responsible for preparing customer circuit configuration, pre-provisioning customer circuit configurations prior to turn up, and assist and troubleshoot with customers and other service providers during and after turn up to ensure that customer services are working as designed. The CB Operations Engineer II will also open tickets with vendors to troubleshoot issues preventing the services from working properly and work towards resolution. The CB Operations Engineer II works closely with Project Managers, Access Engineering, and technicians in the field to ensure that designs are functional on the active live network and is required to complete customer orders in a timely manner by their set Firm Order of Commitment (FOC) dates. The CB Operations Engineer II also works escalated issues that require advanced troubleshooting techniques. Customer services that the CB Operations Engineer II is required to configure, provision, and troubleshoot are: • Service Provider Access EVC’s• Type II Circuits• Cox Optical Internet/Cox Fiber Internet circuits (Layer 3 services)• Cox Optical Internet circuits with BGP peering and High Availability• Ethernet Private Line (EPL, untagged layer 2 point-to-point service)• Ethernet Virtual Private Line (EVPL, tagged layer 2 point-to-point and point-to-multipoint service)• Ethernet Private LAN (EPLAN, multipoint-to-multipoint)• DS1/DS3 TDM Services• DWDM 10GE Waves• Cox Business Hospitality Wi-Fi over HFC or fiber• Cox Signature Wi-Fi over PON• Cox Metro Ethernet L2VPN over HFC• EWAN WEEA Point-to-Point services• HFC Wholesale Ethernet Access (WEA)• Managed Router Services (MRS)

Phoenix, Az

Phoenix, Az

Position SummaryThe SOC Technician II will support the SOC Vision to protect and preserve the integrity of the network, services, and infrastructure and provide best in class Service Assurance, Network Intelligence, Communication, and Coordination reinforcing the Company goal to be the most trusted provider in America. This Technician will assume responsibility for any/all proactive and reactive tasks outlined in core functions (Incident Management, Service Assurance, Change Management, Reporting & Analysis) & will perform triage and remote restore functionality in a Tier III environment including Incident Command of any multi-customer outage.Responsibilities• Performs triage and remote restore functionality in a Tier III environment to minimize customer-impacting outages & service degradation• Performs and/or assists with internal escalation on all hardware and software failures, circuit troubles, & all network related outages to comply with Cox standards• Uses Unix command line functions to both log in & manipulate various equipment vendor types (Cisco/Juniper/etc) with a focus on repair and isolation, as well as failover & investigate potential problems before they affect the customer• Gathers & analyzes outage activities to identify trends and ensure prompt resolution of alarm/fault conditions. Reviews available telemetry to ensure pro-active repairs are scheduled & completed prior to failure• Investigates contention/slow-speed issues relating to the Cable Modem Termination System (CMTS) / IP Network, and proactively directs maintenance activity to avoid further customer impact• Analyzes and/or assists with the analysis of equipment data, traffic data & surveillance data to predict and repair network faults• Identifies & assists with creating & implementing process improvements & methods & procedures (M&P) documents• Coordinates and/or assists in coordinating inter-departmental personnel, local service providers & customers to restore circuit outages

Phoenix, Arizona

Position Summary Responsible for all monitoring, alarming, documenting & reporting in conjunction with various internal departments & external NOC’s. Responsible for all system event tickets & processes from creation to completion, working with all internal & external support staff. Monitors, triages, dispatches & supports system outage & planned repair situations, reads system prints & provides documented verification of restored service. Ensures services provided to customers meet SLA & Quality of Service performance levels. Operation is a 24/7/365 work environment.Responsibilities• Monitors & investigates all incoming alarms, email & tickets from various platforms.• Identifies & troubleshoots HFC plant issues, including but not limited to: node outages, commercial power outages, fiber cuts, signal to noise degradation, CPD, & other degrading but not full outage conditions that can impact call volume & service levels.• Quickly identifies fix agents necessary to address issues, directs & instructs fix agents through problem resolution.• Monitors & coordinates maintenance activities for all outage conditions throughout network & checks for 911 calls before allowing maintenance to proceed.• Ensures daily shift ticket turnover by providing detailed documentation of each ticket’s status & any pertinent information relating to issues that occurred during shift.• Uses all available video monitoring tools for identifying & troubleshooting video issues• Processes change management requests according to SOC process, investigates change activity pre/post change to ensure customer impact is resolved before closing change• Utilizes tools to monitor and identify RF related issues affecting plant performance. • Initiates & facilitates telephone bridges to appropriately coordinate resolution to an event & acts as an incident commander in the absence of the Supervisor. • Adheres to SLA in reference to outage management, notifications, & escalations.

Phoenix, Arizona Area

Managed business, financial, accounting functions for Aerodream Photography. Also, was the lead photographer and post-processing photographic editor and graphic artist utilizing Adobe Photoshop CS4, Adobe Lightroom among other post processing tools. Produced prints and final customer presentation packages to present to clients.

Associate'S Degree, Broadband Technology And Communication

Audio Production

Diploma, General Studies

Activities and Societies: Top 15% of Class, National Honor Society