• Successfully led a $2M project with standing Agile team, responsible for development and testing of critical policy administration tools.• Implemented SAFe methodologies and conducted Agile ceremonies such as Daily Stand-Ups, Sprint Reviews, Retrospectives, and PI Planning, fostering a culture of continuous improvement.• Spearheaded the implementation of advanced Agile methodologies, including SAFe (Scaled Agile Framework), significantly enhancing cross-team collaboration and alignment.• Championed an Agile transformation, achieving a 30% increase in team velocity.• Led the transition to a new JIRA instance, reducing errors by 25% and enhancing workflow efficiency.• Coached team on process improvement, such as peer-review practices, resulting in 27% increase in stakeholder satisfaction.

• Oversaw $750K Policy Management program managing company-wide billing and premium booking system• Tasked with leading remote operations during COVID-19, resulting in an award-winning presentation and the receipt of a company-wide award.• Engineered two operational efficiency systems boosting efficiency by 35%.• Collaborated on Development team-led UAT and Quality Assurance Testing, cutting compliance errors by 25%.• Orchestrated a new system elevating booked policies by 50%+ and reducing turnaround time by 30%.• Directed the successful execution of multiple insurance projects, including policy administration system upgrades and claims processing improvements.• Implemented project management methodologies and tools to streamline processes, resulting in a 15% reduction in project delivery time.

• Supported Agile teams by managing UAT and QA testing, identifying performance bottlenecks and ensuring smooth delivery of projects. • Reduced system downtime by 30% and enhanced project delivery efficiency by coordinating with IT teams to resolve blockers. • Helped Agile teams meet project goals by introducing metrics that improved workflow efficiency and transparency.

• Led the implementation of financial systems, improving data accuracy and enhancing reporting processes through automation and system optimization.• Collaborated with key stakeholders to gather business requirements and develop actionable project plans, improving workflow efficiency across departments.• Reduced processing times by 15% through the automation of key workflows, enabling quicker financial reporting and improving operational efficiency.• Managed system upgrades and technical configurations, ensuring that changes aligned with both business and operational goals while minimizing downtime.

• Processed and verified billing data for clinical trials, ensuring timely submission of invoices and improving overall financial tracking.• Reconciled billing discrepancies with internal stakeholders and clients, improving financial reporting and increasing client satisfaction through accurate and timely invoicing.• Developed detailed billing reports and financial analyses, providing insights into project costs, budgets, and revenue forecasting for internal teams and clients.• Contributed to system enhancements, improving billing accuracy and reducing errors through the implementation of automated processes.