I plan, edit, and publish employee and customer knowledge content. I craft support materials for customers in the Automotive, Motorsport, Aerospace, Defense, and Agriculture industries. I collaborate with geomatics, mechanical, and electrical engineers on GPS/GNSS product content. I contribute to the creation of application notes, FAQs, and knowledge-base articles for internal and external audiences. I author and maintain intricate documentation, including user guides and technical instructions.

As a Technical Writer at ZeroKey, I created and edited high-quality documentation for our Quantum RTLS positioning system. I collaborated with the engineering team to understand the system thoroughly and to articulate product details and workflow requirements to users. I was responsible for creating a variety of documents, including one-pagers, user manuals, product specifications, release notes, and system documents. I work with the Marketing Team to develop creative content for a diverse business audience, including blogs, case studies, rich content pieces, video scripts, marketing campaigns, website, and product copy. I interacted with customers and internal teams to translate complex system concepts into approachable documentation that supported ZeroKey's growing customer base and product line. I guided the creation, design, and content of ZeroKey documentation, ensuring it is up-to-date, accurate, and user-friendly.

As a vital member of the creative team at Neo Financial, I was responsible for an array of writing and editing tasks. This included crafting articles for the Neo blog, providing short-form copy for advertising campaigns, creating written materials for landing pages, and offering general copywriting support to various stakeholders across the organization. I collaborated on the strategy for new marketing endeavours and provided editing assistance to multiple teams. My role entailed the everyday use of the latest workplace web applications, SEO tools, and project management software.

I produced professionally written content for publishing across a wide variety of mediums. This involved working closely with internal designers, buyers, and vendors to gather product information and create compelling copy. I managed or collaborated on website blogs and articles, product descriptions, online advertising, and social media, as well as traditional media such as flyers, television, and radio.

I coordinated and executed the overall marketing strategy for multiple clients on their digital platforms, including websites and social media channels. This involved regular planning sessions and updates with clients in-person and over the phone. I scheduled and led team creative meetings and oversaw the execution of projects. This included the daily review of weekly and monthly reports and analytics, as well as the research of industry trends and tools. In addition, I wrote original content for the launch of all newly developed websites, each of which required in-depth research and stakeholder interviews. I then monitored and revised the new sites on an ongoing basis.

I collaborated with graphic designers, developers, and strategists on a variety of digital marketing initiatives while producing engaging copy for various marketing channels, including transactional websites, blogs, and social media. Additionally, I launched, maintained and managed Novosbed affiliated blogs and feeder sites. This position required me to plan the content structure and flow for all Novosbed websites and social media channels. I liaised with lawyers and engineers regularly to obtain appropriate sign off for articles and blog posts. Finally, I crafted press releases for all Novosbed affiliated brands.

I was responsible for reviewing our clients’ project briefs and requirements to learn about their businesses and target customers. I then prepared and proposed content summaries for either promotional purposes, or website content. Additionally, I produced final content writing for clients and worked closely with other in-house Content Writers and SEO Specialists to ensure that the content we produced was in line with our clients’ objectives, and suited for both the audience and marketing channels being used.

I was in charge of developing, updating and maintaining content on all Flawless Inbound and clients’ websites, blogs, social media platforms and newsletters. My role involved consistently increasing the audience for these strategies and campaigns. This meant helping with the strategy and execution of inbound marketing activities using the HubSpot platform, and optimizing existing clients web and print copy. My job description included participating in the process of creating company and clients' marketing assets (blog content, ebooks, infographics, graphics, etc.) while providing weekly and monthly reporting and analytics, and researching industry trends and tools to support marketing campaigns and objectives.