Accomplished, cross-functional leader with a passion account management, capture & proposal management, product development, and operations & program management. Over 30 years of experience in healthcare and government sectors to include managed care, state MMIS, health and human services, and federal healthcare agencies.Areas of Expertise:Account Management: Lead customer and client engagement activities. Promote new and same-store sales activities to include meeting sales targets, leading contract negotiations, and overseeing P&Ls.Capture & Proposal Management: Develop capture strategies and lead end-to-end proposal efforts, including development of capture playbooks, market and competitive intelligence reviews, bid strategies & go to market strategies, operational readiness assessments, and proposal writing. Consult with clients on the utilization of AI in their capture and proposal writing efforts. Product Management: Product management background with experience building and maintaining health plan SaaS solutions to include systems supporting claims adjudication, member & provider portals, provider enrollment, appeals & grievances, care management, utilization management and CRM.Operations Management: Lean Six Sigma Master Black Belt with experience running health plan and back office operations across regional locations. Operations management experience including claims processing, call center operations, care management, utilization management, and provider network development. Led UI/UX redesign of operator end-user screens to improve efficiency and operational transaction times.Project Management & Program Management: Background leading business transformation projects, including operational reorganizations, product redesigns, and P&L trend reversals.
Listed skills include Process Improvement, Business Process Improvement, Leadership, Program Management, and 7 others.