Christopher Chenard

Christopher Chenard Email and Phone Number

Senior Technical Support Analyst IV @ MRI Software
Sturbridge, MA, US
Christopher Chenard's Location
Sturbridge, Massachusetts, United States, United States
Christopher Chenard's Contact Details

Christopher Chenard work email

Christopher Chenard personal email

n/a
About Christopher Chenard

Results-driven Senior Technical Support Analyst with extensive experience in data analysis, SQL, and customer service. Skilled in developing actionable insights, analyzing client feedback, and enhancing product roadmaps. Proficient in data visualization, A/B testing, and cross-functional collaboration. Known for clear communication of technical concepts and mentoring peers to promote data-driven decision-making.

Christopher Chenard's Current Company Details
MRI Software

Mri Software

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Senior Technical Support Analyst IV
Sturbridge, MA, US
Website:
mrisoftware.com
Employees:
3992
Christopher Chenard Work Experience Details
  • Mri Software
    Senior Technical Support Analyst Iv
    Mri Software
    Sturbridge, Ma, Us
    View
  • Mri Software
    Senior Technical Support Analyst
    Mri Software Jul 2021 - Present
    Sturbridge, Massachusetts, United States
    Prepare and present RCA projects to senior leadership with actionable items that improve ticket resolution by 65%. Prized team member to handle $200k+ high profile clients and nominated as a high performing mentor. Conduct problem analysis via SQL in over 220+ unique client databaseHelm collaborations and cross-training between multiple business groups to improve customer experience. Analyze client feedback and application usage metrics from over 8M users to assist in the development of product roadmap. Meet with client stakeholders of various backgrounds to present clear and concise technical analysis and understand core business needs.
    View
  • Self-Employed
    Stock Trader
    Self-Employed Nov 2019 - Jul 2021
    Sturbridge, Massachusetts, United States
    Perform financial analysis over 100+ companies to determine profitable investments with an ROI of 300%. Build data visualization tools which doubled analysis speeds.
  • Self-Employed
    Certified Personal Trainer
    Self-Employed Jun 2017 - Mar 2020
    Sturbridge, Massachusetts, United States
    Gather, prepare and process both qualitative and quantitative data from client feedback to find key insights for customer success. Develop and implement custom fitness and nutrition plans based upon client goals.Provide clear and concise instruction for exercises to customers from various backgrounds and skill levels. Manage and motivate group fitness classes of over 10+ athletes.
  • Trimble
    Senior Technical Support Analyst
    Trimble May 2013 - Sep 2020
    Marlborough, Ma
    - Construct, lead and mentor a team of highly qualified individuals for professional growth within the company in sectors such as project management, technical consulting and technical support.- Work collaboratively with various internal and external teams to analyze cryptic issues and drive them to a resolution within the confines of the SLA contract with an over 98% success rate.- Strategically prioritize the support queue of over 200+ clients and disseminate casework amongst an international team of associates.- Assist in the management of escalated issues and challenging, high-priority clients (Annual contracts valued over $200,000).-Designed and implemented case management system that increased technical analyst productivity by 150%.
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  • Staples
    Copy & Print Support Specialist
    Staples Feb 2013 - May 2013
    Framingham, Ma
    - Provided phone-based support directly with the end user for customized products. - Met weekly call volume and support standards with a 100% accuracy.- Spearheaded a team of veteran support specialists in a pilot program designed to directly support the Business to Business sales teams.
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  • Gamestop
    Retail Shift Lead
    Gamestop May 2011 - Feb 2013
    Sturbridge, Ma
    View
  • The Fool'S Mansion: Clothing Boutique
    Assistant Retail Manager
    The Fool'S Mansion: Clothing Boutique Sep 2007 - Dec 2011
    Salem, Ma
  • Salem State University
    Research Assistant
    Salem State University Jan 2009 - May 2010
    Salem, Massachusetts, United States
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Christopher Chenard Education Details

Frequently Asked Questions about Christopher Chenard

What company does Christopher Chenard work for?

Christopher Chenard works for Mri Software

What is Christopher Chenard's role at the current company?

Christopher Chenard's current role is Senior Technical Support Analyst IV.

What is Christopher Chenard's email address?

Christopher Chenard's email address is ch****@****ble.com

What schools did Christopher Chenard attend?

Christopher Chenard attended Salem State University.

Who are Christopher Chenard's colleagues?

Christopher Chenard's colleagues are Jino Mpenyana, Ankit Parmar, Rhythm Jain, Mark Leadbitter, Simon Dowdeswell, Dean Carpenter, Louise Crennell.

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