Christopher Crammer Email & Phone Number

San Diego, California, United States

Redmond, Washington, United States

• Analyze a wide variety of applicants within the Nonprofit sector for credit card and electronic payment processing
• Liaison to Operations for Zendesk and Salesforce changes related to data cleanup and analysis, underwriting and risk processes, creating queues, task workflows, and developing reporting modules
• Billing and billing support; ACH declines, questions
• Work with processing partners and merchants to address funding issues and exceptions
• Processing support; chargebacks, fraud alerts, limits
• Account change requests

Redmond, Washington

• Analyze a wide variety of applicants within the Nonprofit sector for credit card and electronic payment processing
• Liaison to Operations for Zendesk and Salesforce changes related to data cleanup and analysis, underwriting and risk processes, creating queues, task workflows, and developing reporting modules
• Billing and billing support; ACH declines, questions
• Work with processing partners and merchants to address funding issues and exceptions
• Processing support; chargebacks, fraud alerts, limits
• Account change requests

Lynnwood, WA

• Organize, track and log all incoming files into department database
• Review all assigned loan files to ensure all appropriate documentation is compiled
• Maintain office organization/cleanliness/inventory; order and monitor office supplies
• Create queries and run ad hoc reports from the department database
• Interact with Operations and Production staff to give status updates on files submitted to Underwriting
• Generate reports detailing Underwriting turnaround time and productivity numbers

• Clearly listen to external customers and communicate complex and technical information clearly and concisely
• Handled and averaged 160 calls inbound or 200 outbound calls a day
• Utilized quality customer service techniques to understand customer’s financial challenges and determine the best possible results while maintaining customer satisfaction
• Multi-task with numerous computer systems to provide the customer with quick responses to their inquiries.
• Assist Direct and Indirect store employees with trouble shooting the wireless activation process.
• Handle upset customers and deescalate situations through strong interpersonal skills and the ability to relate with the customer.

Naperville, IL

• Assisted District Manager with organizing and developing new procedures that successfully were integrated within the Photography Laboratory to increase sales
• Developed and communicated training updates implemented within the business
• Supervise a team to required measurable goals and objectives

Cash handling, training new employees, provide excellent customer service, hand wash and detail customer cars.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associates, Business Administration, Management And Operations