Christopher Crammer Email & Phone Number

San Diego, California, United States

Redmond, Washington, United States

• Analyze a wide variety of applicants within the Nonprofit sector for credit card and electronic payment processing• Liaison to Operations for Zendesk and Salesforce changes related to data cleanup and analysis, underwriting and risk processes, creating queues, task workflows, and developing reporting modules• Billing and billing support; ACH declines, questions• Work with processing partners and merchants to address funding issues and exceptions• Processing support; chargebacks, fraud alerts, limits• Account change requests• Oversight of PCI Compliance audits/certifications including internal training, verification and enforcement• Request and obtain information from the merchant and/or sales representatives as necessary to complete the credit review process. Determine credit worthiness for churches and charities of all sizes, both new and established.• Direct experience with First Data and Check Commerce• Analyze financial statements to assess creditworthiness• Support Advanced Onboarding, Underwriting and Risk escalations, stepping in to assist during busy periods• Support ongoing compliance requirements• Escalation point for customer PCI support• Escalation point for customer billing issues• Support for fraudulent activity and related post-mortems• Responsible for User Account Maintenance of various systems• Responsible for ensuring internal procedures are documented and kept up-to-date• Support prospect and new customer rate reviews• Work with processing partners and customers to address funding issues and exceptions• Respond to cases, managing the case queue and serving as the first point of escalation

Redmond, Washington

• Analyze a wide variety of applicants within the Nonprofit sector for credit card and electronic payment processing• Liaison to Operations for Zendesk and Salesforce changes related to data cleanup and analysis, underwriting and risk processes, creating queues, task workflows, and developing reporting modules• Billing and billing support; ACH declines, questions• Work with processing partners and merchants to address funding issues and exceptions• Processing support; chargebacks, fraud alerts, limits• Account change requests• Oversight of PCI Compliance audits/certifications including internal training, verification and enforcement• Request and obtain information from the merchant and/or sales representatives as necessary to complete the credit review process. Determine credit worthiness for churches and charities of all sizes, both new and established.• Direct experience with First Data and Check Commerce• Analyze financial statements to assess creditworthiness

Lynnwood,Wa

• Organize, track and log all incoming files into department database• Review all assigned loan files to ensure all appropriate documentation is compiled• Maintain office organization/cleanliness/inventory; order and monitor office supplies• Create queries and run ad hoc reports from the department database• Interact with Operations and Production staff to give status updates on files submitted to Underwriting• Generate reports detailing Underwriting turnaround time and productivity numbers

• Clearly listen to external customers and communicate complex and technical information clearly and concisely• Handled and averaged 160 calls inbound or 200 outbound calls a day• Utilized quality customer service techniques to understand customer’s financial challenges and determine the best possible results while maintaining customer satisfaction• Multi-task with numerous computer systems to provide the customer with quick responses to their inquiries.• Assist Direct and Indirect store employees with trouble shooting the wireless activation process.• Handle upset customers and deescalate situations through strong interpersonal skills and the ability to relate with the customer. • Consistently met and exceeded established goals and performance metrics and achieved overall performance goals of the organization.

Naperville, Il

• Assisted District Manager with organizing and developing new procedures that successfully were integrated within the Photography Laboratory to increase sales• Developed and communicated training updates implemented within the business• Supervise a team to required measurable goals and objectives

Cash handling, training new employees, provide excellent customer service, hand wash and detail customer cars.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associates, Business Administration, Management And Operations