Christopher Russo Email & Phone Number

New York, NY, US

Jersey City, New Jersey, United States

Hudson Valley

• As a General Manager at Tesla, my primary focus is ensuring the success of our site by overseeing five departments. I lead a cross-functional team of 35+ associates and managers, ensuring exceptional end-to-end.
• Understanding individual motivations and coaching for growth.
• Fostering a culture of inclusion and innovation.
• Sourced, recruited, trained, and led of associates to highest-in-company performance.
• Created an atmosphere of cohesiveness and cross-functional alignment with overall departmental goals.Customer Satisfaction:
• Managing the end-to-end customer journey.

Northeast Territory

• As a Territory Sales Manager at Tesla, I transitioned to lead and develop a diverse team of 50 geographically dispersed professionals across 4 departments for the Northeast territory. I collaborate with local.
• Led the sales team to generate 55% of vehicle orders for the Northeast territory.
• Generated $1.8 Billion in yearly revenue. Customer Satisfaction:
• Independently conceived and developed a comprehensive customer call quality analysis system (based in Excel) for all calls, leading to a 12% increase in customer satisfaction. The system was adopted by Inside Sales and.
• Conceived, pitched, built, and managed a dynamic five-person operations. This team pushed boundaries, meeting and exceeding KPIs for CSAT, response time, and customer task completion.Team Development:
• Developed a leadership program to identify, and grow high-performing junior-level associates. Results included reduced turnover, greater employee engagement, growth into management, enhanced productivity, and greater.

Multiple Locations

• Focused on elevating client experience through sales training, performance monitoring, and optimizing store operations. Instilled a high-performance, client-centric culture using KPIs as a driving force.Key.
• Generated $900 Million in Revenue
• Led 2 separate sales teams to achieve #1 in North America.
• Transformed sales process, resulting in a 10X sales surge.
• Trained, developed & grew over 30 salespeople. Process Improvement:
• Streamlined processes, saving hundreds of man-hours monthly and enhancing customer delivery paths.

Paramus, NJ & Short Hills, NJ

• Led regional bi-weekly business review meetings for 30 sales advisors. Refined strategies driving goal alignment, coached on overcoming market and price point challenges, and accelerated test drives reinforcing product.
• Valued contributor in shaping sales campaigns and events, which drove sales results and client engagement.
• Generated $500 Million in revenue during my 3 year tenure.
• Tailored Salesforce dashboards, facilitating heightened visibility across lead tracking and goal attainment.

Garden State Plaza, Paramus, NJ

• Promoted to management within 4 months of initial hire
• Consistently recognized as a top 40 salesman across 300 stores nationwide at least once per week
• Trained newly hired corporate employees on a weekly basis
• Garden State Plaza achieved the fifth position nationwide in sales performance in Q4 2015.