Client Outcomes Effectiveness Consultant and Learning Facilitator for original content focused on PreSales Systems/Sales Engineers, Sales Specialists, Consultants/Professional Services Engineers, Premium Technical Support Engineers, Renewals, Refresh, Re-engagement Teams, and the people who manage these teams. I am also proud to be strong collaborator and facilitator for the material offered by Mastering Technical Sales http://www.masteringtechnicalsales.com, and The Jam Factory http://www.jamfactory.net/index.html

Business Development, strategy and operational planning, and coaching activities, ensuring strong value delivery and highest levels of customer satisfaction.

Chris serves as Vice President, Sales and Operations of Renewtrak Americas, a fully-managed, white-label renewals, refresh and re-enagement platform as-a-service where the business model is 100% focused on helping clients increase their service contract renewals at no additional operational cost to the client. Our Renewtrak business model is entirely focused on delivering successful financial outcomes for clients rather than simply actions, activities, and output from traditional business processes outsourcing (BPO) of renewals. Renewtrak has fully embraced client business outcomes through an innovative commercial model centered on a "no-win-no-fee" structure with no up-front investment required other than an investment of a little bit of time, brainpower, and effort. In other words, if clients don't see positive, measurable economic outcomes then they pay nothing.The service that Renewtrak provides allows clients to simplify, automate, and improve renewal rates for service, support, maintenance, and licensing agreements of all types. Pursuing renewals, refresh, re-engagement and upset of all values (to include "long-tail" high-volume, but lower dollar value engagements), Renewtrak delivers incremental EBITDA/profit, cash flow, and revenue/EPS to clients, with no incremental increase in their cost of operations. Clients include technology vendors, distributors and value –added resellers, systems integrators, and service providers.In addition to reducing the cost of pursuing and managing renewals, Renewtrak clients gain increased knowledge/awareness about their customers through our proprietary data cleansing processes along with up-sell and cross-sell opportunities.

A focus on strategy, tactics, effectiveness and performance of the Systems and Sales Engineering, the Services/Consulting team and the Global Systems Integrator Channel for Symantec's APJ Geography. Consistently overachieved performance goals on new business growth and higher renewal closure rates through close attention to staff development and execution across all management and IC roles.

I served as a member of the sales executive team developing strategies, goals and action plans for maximizing business results, customer satisfaction, and employee engagement for a $500m+ geography within the Americas Sales Organization. As a third -line leader for a 150+ person teams spanning enterprise and SME/SMB territories, the job required significant manager and individual development to unleash the potential of this technical sales team to grow new licenses and increase renewal closure rates.

Business Owner responsible for growing bookings, margins, customer satisfaction, and top line sales in adjacent businesses within the VERITAS Professional Services team in the Western Area. During my tenure, I grew the team of delivery and operational staff three fold while growing bookings and delivering margins above goal. My team created new assessment based offerings in business continuity, storage management, and IT Resiliency that created stronger "pull" environments for VERITAS products while also growing core businesses in sustainable product implementation that grew customer satisfaction. These focus areas grew the broader performance for the Western Region as a consistent global top performer.

Led a 100+ software development and integration team delivering GA solutions for producing web data intelligence. This used existing data warehousing tecnology and required my review of potential acquisitions and OEM technologies to accellerate product general availability. Prior to this position, I led the Consulting business for the Western Region.

I established Red Herring Educational Services as a separate operating unit while serving as a Partner/Owner in parent company, Red Herring Productions – a live production company providing custom, private interactive entertainment to organizations. Red Herring Educational Services delivered proprietary collateral with trained theatrical performers focused on driving incremental client performance in key areas centered on better team and cross functional collaboration. The delivery used experiential, comedic -based techniques with theatrical performers mixing with clients, role modeling key behaviors, and creating a puzzle solved by client teams. Repeat clients came from financial services and public education. Consistently received high levels of rated satisfaction and public references.

TRW, Now, Nothrup Corporation. A long, varied, and productive career with this global systems integrator, gave me unparalleled experience across many markets and job roles ending as a Chief Engineer on a portfolio of high profile defense, civilian government, and commercial enterprise engagements.

Three times elected to the City Council/Mayor positions in this thriving and diverse Colorado Home Rule city. As Mayor, I was the chief executive under a "strong mayor" form of government. Throughout my tenure, I served in many cross functional governmental roles within Regional and State wide organizations.