Christopher Morris Email & Phone Number

San Diego, Ca, Us

Poway, California, United States

San Diego, California, United States

ROLES AND RESPONSIBILITIES• Spearheaded day-to-day operations for 500+ users across multiple clients, as well as small IT projects, increasing customer satisfaction and utilization• Drove ongoing IT initiatives and ensured they were in line with technical strategy, which helped to build a strong foundation for future development.• Delivered Internal & External IT departments with paths of escalation and resolution for all critical IT issues, as well as daily updates on all non-critical issues• Encouraged and facilitated vendor support and relationships that played a significant role in overall team success• Subject matter expert for all client PBAs and related systems, providing high-value consulting for clients• Delivered best practices assessment and audit for each client quarterly, reducing risk and improving performance• Analyzed client metrics and trends to identify problems and propose solutions, and a corresponding increase in customer satisfaction• Initiated CAPA process for all client’s incidents to prevent future incidences• Collaborated with Internal, and external IT Teams to update processes, policies, and procedures to ensure compliance with regulations and improve performance.

San Diego, California, United States

Centrex IT, System Analyst, 2013-PresentHandle day to day operations as well as IT projects for 500+ users• Provide system and network administration support for Windows, OSX, and Cisco systems• Assisted in deployment of Cisco routers and switches for multiple customers. • Monitored local and wide-area networks along with assisting remote clients throughout the country.• Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting using established trouble shooting procedures to over 50 customers.• Assisted system administrators with deploying Cisco equipment, installations, setups, and revising existing documentations.• Developed and implemented solutions for network problems• Maintained an administered computer networks and related computing environments including computer hardware, systems software, application software, an all other configurations.• Administered user accounts in Active Directory• Configured and maintained computing infrastructures• Resolved various technical problems ranging from PC's, hardware, software, network printers, and LAN/WAN• Monitored network performances to determine whether adjustments are needed in present and future system changes• Assisted in managing and supporting computing systems security breaches• Analyzed wireless network vulnerabilities• Lead Analyst for large medical client• Preformed as system administrator for all 200+ users in 26 locations spread across San Diego, Imperial, an Orange Counties• Managed small projects during implementation to new EHR systems• Handled tickets escalated from the helpdesk, and preformed onsite support as required. • Worked with internal, an external IT Teams to update processes, and policies• Developed an implemented onboarding an offboarding scripts for new an ex-employees using Windows PowerShell

Greater San Diego Area

Assisted in the administration and maintenance of company virtualized servers to include Domain Controllers, Exchange, File, Print and Endpoint protection.● Created User Accounts in Active Directory, Exchange 2010 Mailboxes, MS Lync Accounts, and phone systems● Installed image configured desktop and laptops for new and existing users using Microsoft, Windows Deployment Services● Managed Symantec Endpoint Protection 12.1.5 Management Server● Experienced with Remote Access, Track-it, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers on/off server.● Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance.● Supported 80 users in person, over the phone and using remote desktop tools.

Greater San Diego Area

Maintained a high level of customer satisfaction while trouble shooting level 1 and level 2 server and endpoint situations.● Provided phone and remote desktop support to end-users.● Imaged, configured and updated desktops and laptops to customer standards.● Installed, tested and troubleshooted local and network printers.● Resolved related software and hardware issues.● Provided server account management and client connectivity support.

Greater San Diego Area

subcontractor for EDSStarted as a level I helpdesk agent, were I would take calls for the NMCI Project. After which was moved over to the Service Request Management department. Where my responsibilities were to take customer requests from email, or are ticketing system and distribute them to the proper department for completion

Greater San Diego Area

Subcontractor for EDSThis contract was for the imaging department for the NMCI Project. My responsibilities were to setup and start the imaging process for all computers shipped to us. After imaging was completed we would run QA on the desktop/laptops and make sure the image was correct and all apps worked correctly. After which we would pack the desktop/laptop for distribution, and move them to the shipping department.

Greater San Diego Area

Subcontractor for EDSI worked in the QA department for the NMCI project. My responsibilities included making sure all request for users account, AD Groups, Distribution list, Etc… were completed correctly.