Christopher Day Email & Phone Number

Appleton, WI

Sales Manager for a global leader of medical and pharmaceutical devices. They develop, manufacture, and market innovative medical products and services to the healthcare industry. My team provides sales and support activities for their US Hospital Care division.

• Managed Cisco’s Asia Pacific inside sales business. Oversaw significant expansion in the Philippines, and launched a new team in China. Single point of contact for client and Convergys leadership. Full ownership of.
• Active project management of China team recruiting, employee selection, training and launch.
• Consistently achieved client sales targets – current fiscal year goal was $227M.
• Grew headcount 200% over past 6 years.
• Direct management of China team; dotted line management of Philippines team.

• Managed Cisco’s Asia Pacific inside sales business. Relocated business from Appleton, WI to Salt Lake City, UT in 2004; from Salt Lake City to Philippines in 2005. Single point of contact for client. Primary contact.
• Project manager lead for Salt Lake City and Philippines relocations; oversaw all aspects.
• Direct management of team at both locations; created forecast models and account plans.
• Exceeded sales goals every year; sales quota increased 25% YOY during this time.
• Extensive travel to Southeast Asia and Australia to gain Cisco approval to proceed with relocations and expansion plans, and to execute the plans.

• Oversaw US Service Provider and Americas International (Canada and Central / South America) inside sales team for Cisco. Added small piece of Asia Pacific business in 2002. Supervise day to day operations to achieve.
• Increased sales results each year.
• Designed focused product sales initiative based on business fluctuations and feedback from agents. Recommendations were given to client and many were accepted.
• Created standardized product training manual to allow agents to answer questions accurately, consistently and immediately which increased sales and customer satisfaction.

• Supported US inside sales business for Cisco. Oversee new hire training program, and facilitate periodic refresh training as needed. Role required certification by client at their corporate headquarters.
• Created numerous training documents that were used by our team and client.
• Conducted new hire computer / systems and sales process training.

• Supported regional inside sales team for AT&T. Interface between inside sales agents and client technical teams to ensure products and services that were ordered were provisioned correctly.
• Conducted new hire support training.
• Promoted to Support Supervisor in early 1998.