Chris S. Email & Phone Number

Denver, Co, Us

United States

● Lead a series of complex projects to replace the city’s legacy, on-prem enterprise billing and enterprise payments product portfolio with a cloud-based SaaS solution.● Direct and influence cross-functional product team of analysts, engineering/developers, architects, and business stakeholders to successful product go live with 15 new payment workflows at city agencies● Successfully implemented first web-based, API point-of-sale payment solution utilizing mobile device connectivity.● Champion the development of product strategy and roadmap in collaboration with executive leadership and key business stakeholders.● Selected for special assignment leading the implementation of real-time technology solutions in the city’s emergency operations center

United States

Continuation of prior FT role as Project Manager & Systems Admin. Continued to drive multiple data and process improvement initiatives through completion.

Denver, Colorado

Multifaceted role serving as project manager and SaaS enterprise system administrator supporting the national resident services organization. Responsibilities include support of Mercy Measures Efforts to Outcomes impact tracking software and other web-based applications, including system configuration, data analysis, report writing, end-user training, process improvement initiatives, documentation of requirements, testing and change management activities. Accomplishments include:Successfully led major project affecting over 240 properties & 325 staff members from across the country to replace existing SaaS with Salesforce enterprise lightening solutions (NPSP, PMM). Recently completed 16 week program model revision process and pre-discovery a month ahead of schedule Led project committee of 12 cross functional team members during a 14-month process to evaluate potential replacements for the resident services organization’s case management and outcomes tracking solution.Managed initiatives to develop new, innovative reporting tools that enables staff to respond to changing needs of residents, including high risk senior report, vulnerability report, workflow for new residents, and dashboards highlighting essential services provided to residents in real time Developed and implemented process improvement initiatives including inventory management, automatic attendance tracking, and electronic signature functionality

Greater Denver Area

Promoted from IT Project Manager with increased management scope and responsibility to include process improvement initiatives and strategic IT vision implementation. Developed homeless shelter Key Performance Indicator (KPI) and comprehensive case audit score card enabling supervisors and case managers to evaluate progress and measure results in real time.Enacted electronic signature and paperless initiatives at 6 agency locations including process and workflow improvements and increased operating efficiency. Implemented Homeless Management Information System (HMIS) platform resulting in 37% improvement in data quality and increased compliance with public and private donor grantor requirements. Slashed projected software budget 10% for FY 2018-19 over previous year while increasing value and cost savings through process initiatives.

Greater Denver Area

Lead project team and system implementation of ETO enterprise SaaS client management platform for over 24 unique programs and services across the state of Colorado. Stabilized project planning, timeline, and cost through cross functional collaboration, and restored organization wide confidence in software capabilities. Lead efforts to consolidate funding and reporting requirements, and reconfigured initial implementation ensuring system design meets the needs of reporting criteria. Developed strategic vision for business process improvement and performance management utilizing ETO software in combination with SAP Business Objects reporting functionality.Completed Gold Level Administrator certification within 6 months of hire for ETO client management platform.Lead over 17 visits to satellite locations across the state and over three dozen visits to local program locations to conduct end user training, new requirement discovery, and initial implementation improvements resulting in increased end-user acceptance and confidence.Technology: ETO Client Management Software, Microsoft Project, SAP Business Objects, SDLC, Agile Hybrid project management

Greater Memphis Area

Promoted from intern to position with increased responsibility after and demonstrating ability to collaborate with cross-functional teams to complete initiatives. Product managed RF tag/RFID system advancements and upgrades including planning, budgeting, development, and implementation across multiple locations. Configured and administrated computer network including building machines from scratch and site-wide deployment. Regularly worked in SQL and Oracle environments to search and sort data. Spearhead consolidation of technical support documentation across several functional areas and create onboarding process including training for new team members. Provide responsive remote technical support for DVR video recording systems, Scaleboss weight scale software, and RFID to 65 sites nationwide and two in India.Technology: RFID, DVR, Scaleboss, Microsoft Office Suite, Windows, SQL, Oracle, Active Directory, User Administration, Windows Remote Assist, RDC

Dallas, Tx; Shreveport, La; Rogers, Ar

Promoted to manager from hourly employee by demonstrating ability to exceed expectations by driving sales and improving customer satisfaction. Recruited, on-boarded, trained, and evaluated 50 team members, ensuring efficient, customer-focused operations throughout restaurant. Managed budget and expenditures including conceptualizing and instituting food and beverage waste reduction plan. Improved training process to include staff mentoring program. Slashed service labor costs by $40K while accelerating annual sales by $75K. Reduced employee turnover by 11% by implementing hands-on new hire training program, staff mentor ship, and increased employee rewards and benefits

Grapevine, Tx

Key contributor to company-wide training standardization program including development and deployment of comprehensive documentation. Spearheaded training and development for new front-of-house employees. Created and implemented effective marketing initiatives to drive restaurant growth, especially in the area of catering.