Chris S. Email & Phone Number

Denver, CO, US

United States

• Lead a series of complex projects to replace the city’s legacy, on-prem enterprise billing and enterprise payments product portfolio with a cloud-based SaaS solution.
• Direct and influence cross-functional product team of analysts, engineering/developers, architects, and business stakeholders to successful product go live with 15 new payment workflows at city agencies
• Successfully implemented first web-based, API point-of-sale payment solution utilizing mobile device connectivity.
• Champion the development of product strategy and roadmap in collaboration with executive leadership and key business stakeholders.
• Selected for special assignment leading the implementation of real-time technology solutions in the city’s emergency operations center

United States

Continuation of prior FT role as Project Manager & Systems Admin. Continued to drive multiple data and process improvement initiatives through completion.

Denver, Colorado

Multifaceted role serving as project manager and SaaS enterprise system administrator supporting the national resident services organization. Responsibilities include support of Mercy Measures Efforts to Outcomes impact tracking software and other web-based applications, including system configuration, data analysis, report writing, end-user training.

Greater Denver Area

Promoted from IT Project Manager with increased management scope and responsibility to include process improvement initiatives and strategic IT vision implementation. Developed homeless shelter Key Performance Indicator (KPI) and comprehensive case audit score card enabling supervisors and case managers to evaluate progress and measure results in real.

Greater Denver Area

Lead project team and system implementation of ETO enterprise SaaS client management platform for over 24 unique programs and services across the state of Colorado. Stabilized project planning, timeline, and cost through cross functional collaboration, and restored organization wide confidence in software capabilities. Lead efforts to consolidate funding.

Greater Memphis Area

Promoted from intern to position with increased responsibility after and demonstrating ability to collaborate with cross-functional teams to complete initiatives. Product managed RF tag/RFID system advancements and upgrades including planning, budgeting, development, and implementation across multiple locations. Configured and administrated computer.

Dallas, TX; Shreveport, LA; Rogers, AR

Promoted to manager from hourly employee by demonstrating ability to exceed expectations by driving sales and improving customer satisfaction. Recruited, on-boarded, trained, and evaluated 50 team members, ensuring efficient, customer-focused operations throughout restaurant. Managed budget and expenditures including conceptualizing and instituting food.

Grapevine, TX

Key contributor to company-wide training standardization program including development and deployment of comprehensive documentation. Spearheaded training and development for new front-of-house employees. Created and implemented effective marketing initiatives to drive restaurant growth, especially in the area of catering.