Christopher Depastene Email & Phone Number

•Working with WAC members via email, chat, and phone to assist with support inquiries•Build and edit self-service customer support bots to interact with members•Track data gathered from said bots•Track order issues and log resolutions•QA colleague support phone calls on performance metrics such as efficiency, tone,empathy, and resolution As MTA Review Committee member:•Review existing MX macros based on accuracy, efficiency, and necessity•Edit existing Macros, and propose, draft, and review new macros

Portland, Oregon, United States

•Act as a point of contact for new users to provide education and more in-depth support•Crafting tutorial macros for use by Customer Experience teamAs Social Media Coordinator:•Helping to develop brand voice to employ throughout all social media channels and customer-facing copy•Collaborating with Marketing team to organize promotional campaigns•Interact with users via Twitter DM and Facebook MessengerAs Customer Experience Agent:•Interacting with users via email or live chat to assist with customer service inquiries•Collaborating with Product team to report user feedback and track in-appbugs/technical issues

•Researching newsworthy individuals, studies, organizations for potential video news reports•Conducting, transcribing, and editing interviews•Building a database of experts to call upon for quotes for use in reports•Managed Producer Twitter accountAs Assignment Editor:•Gathering information on nationally and globally relevant news to assign for potential video news reports•Collaborating with writers and anchors to edit and fact check reports•Writing news copy•Collaborating with Video Editing and Channel teams to schedule report publishingbased on urgency

Education record

October 2021 Part-Time Cohort | Currently learning : Pair programming, HTML, CSS, JavaScript, jQuery, Object-Oriented JavaScript, Test.

Bachelor Of Arts - Ba, Journalism