Develop products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction.Attract potential customers by answering product and service questions; suggesting information about other products and services. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Managing a team of customer service representatives, preparing work schedules and assigning specific duties. Instilling the companies philosophies in the staff.