As a strong, innovative, and committed leader, holding more than 15 years’ experience in senior leadership roles, in which I have demonstrated a track record of account management success, demonstrated by contract extensions, across a portfolio of products and services, I am well-positioned to greatly impact your organisation. Frequently entrusted to take a lead role in management of high-profile and top income-generating client accounts, in recognition of my outstanding customer service and relationship management talents. Possessing a keen eye for detail when analysing account activities, a passion for innovation; backed by a solid understanding of people management principles and strong commercial acumen, I hold the drive and commitment to successfully coach and mentor multi-disciplinary teams to create a dynamic, high-performing and positive work environment, deliver quality outcomes, ensuring a balance of both financial success and client satisfaction. By leveraging my own expertise and insight to implement forward-thinking, innovative and strategic solutions, I excel at connecting with key decision-makers and quickly building profitable, lasting partnerships that sustain revenue growth and improve customer satisfaction and retention, ultimately demonstrated by a track record of contract extensions and consistently positive client feedback. Key success indicators include:• A strong, strategic, and compassionate leader, who instils trust, confidence and collaboration in both staff and client; evidenced by a reduction in voluntary turnover from 30% to 17.1%.• An innovator and change manager who confidently challenges difficult situations, process, and culture to achieve optimal operational performance, create industry-best outcomes, and a positive financial position for company and client.• An in-depth understanding of asset management principles, leading to a futureproofed estate through the development of asset management plans and PPM schedules, underpinned by estate works forecasting proposals; evidenced by the successful management of Defence’s Estate Works Programme, a $600m annual budget, where I previously delivered more than $20m in savings to the client.• A business champion who expects, drives, and develops its staff to exceed, through a transparent and collaborative approach.• A zero-harm approach to all facets of worker and community. Developing, leading, and applying HSEQ principles to ensure health and safety for all, protection of the environment, maintenance, and continual improvement on quality.