• Head of worldwide quote-to-cash (QTC/Q2C) — contract generation and review (order management), billing/revenue operations, and collections functions — with three direct reports• Completed migration to Zuora, ensuring it as singular source of truth for all billing and subscription metrics• Conducted data cleanse to rid system of overlapping subscriptions and incorrectly migrated accounts• Introduced on-brand contract and invoice templates as well as automated billing and dunning emails• Simplified quoting flow for sales and added opportunity pre-close validations, speeding finance audit and provisioning• Implemented Zuora:NetSuite (Z-Suite) transaction level connector and provided ongoing maintenance and updates

• Direct manager of two analysts, know-how manager for worldwide team of 15• Zuora expert and decision maker for the department with regard to the company’s largest initiatives – new pricing models, product launches, and integration of acquired companies• Designed and conducted user acceptance testing (UAT) sessions for assisted sales – Salesforce to Zuora workflows• Partnered with IT CRM team on Zuora Quotes (CPQ sfdc package) improvements for efficiency of sales and finance users• Conducted month-end transaction reconciliation of NetSuite and Zuora• Ad hoc Zuora reporting and manipulation in Excel – vlookups, pivot tables, data cleansing/parsing – to identify and determine scope of problems and to help drive decision making