A highly adaptive, results-driven Product, Digital, Customer experience (CX) and Transformation leader with a track record of over 10 years driving customer experience and commercial outcomes. I have led and delivered, product simplification, segment led digital experiences and value based GTM marketing operational models that deliver strong sales, revenue, EBIT and NPS outcomes of small to large ~$1bn portfolios. Experienced in delivering success through cross functional teams, external partnerships enabling customer solution development in complex B2B and B2C technology-led businesses. I have a proven track record of managing and coaching senior product, design, data and marketing functions, building capability for self-organised agile teams, fostering growth-led and high performance team cultures. A strategic thinker and data-driven leader, passionate about developing customer centric solutions and continuous improvement and learning through effective team resilience coaching and cultivating a culture of social and psychological safety. With a highly diversified experience in B2B and B2C segments in an array of SaaS, eCommerce, Marketplace, Logistics, IT&T, Network /Infrastructure, Public sector and Care based organisations, I believe I can make a significant contribution to your organisation.My approach is often led by Seven key pillars form the foundations of my data-led, customer CX obsessed, and technology-enabled customer revenue growth strategy.- Seek buy in from Executives collaborate with functional silos to create greater alignment on strategy- Create a single view of customer data - Foundations- Co-design a value-based customer life cycle experience (research to exit)- Understand your customer base - implement a Customer Value Management approach- Create a culture of collaboration and continuous learning- Deconstruct and simplify Product portfolios- Create a connected and coherent GTM processI've applied this structured, systematic and integrated approach to maximising customer revenue growth at companies including Optus, Telstra, Woolworths, and Foxtel. It's also proven for fast growth B2B SaaS companies such as Employment Hero and Webcentral.More recently I led the Product and Digital team strategy and operational model for Team Global Express (Logistics) as part of a private equity led turn around transformation. I’m now looking forward to the next exciting chapter in my career…