Christopher Fulgencio Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Manage cloud hosting services (Heroku, Rackspace and AWS)Purchase, configure and implement SSL certificates on multiple hosting environments.Manage domain by configuring various DNS records.Create and facilitate on-boarding/off-boarding processes and accompanying documentation.Monitor servers and applications with NewRelic.Utilized cloud-based repository services like BitBucket.Write code and scripts to automate and to configure services, using tools and languages including Bash and Git.

Assumed oversight responsibility for IT operations, managing both internal technology functions and a third-party managed service provider (MSP), ensuring superior service delivery across the organization.Partnered with the CIO to ensure the adoption of up-to-date technology practices across the organization.Negotiated vendor contracts, achieving a 30% cost reduction in IT expenses.Provide effective leadership in expense management, strategic planning, SOX, and policy creation.

Provide technical support in a Mac environment (OS X / iOS)Use technical knowledge to troubleshoot computer and end-user issuesInstall Hardware (i.e. RAM Upgrades, Hard Drives, etc.)Setup printers and other peripheralsProvide multiple product software support to end-users via phone and remote toolsDeployed major desktop system upgrades El Capitan (10.11) and major iOS upgrades (iOS 9)Utilize Server Admin, Workgroup Manager and Profile Manager to manage apple server environments (10.8/10.9)Assist in management and troubleshooting of network resources including Cisco ASA and OD/ADAdditional experience with the following products• Adobe Creative Cloud• TeamViewer and GoToMeeting Screen Sharing Tools• Sophos Anti-Virus Software• Crashplan Backup Software• Zendesk and Track-It! Ticketing Systems

Tallahassee, Florida Area

Provided Hardware Support for doctors’ offices and commercial businesses Troubleshoot various issues ranging from down networks to HDD failuresUsed LogMeIn to fix users issues remotelyUtilized IssueTrak Ticketing SystemEvaluate Network and Workstations to ensure health Server ExperienceSupported Windows 2003 – 2012 ServerConfigured, setup, and installed Windows serversSetup and monitored backups using various backup software

Tallahassee, Florida Area

Worked in a call center environment to provide 500+ users with superior customer supportSupport via Helpdesk Ticketing SystemsSupport both Windows and Apple Operating SystemsUpdated, installed and configured softwareInstalled, setup and configured networks, peripherals, etc.Service & update various Lenovo and Mac modelsBuilt, imaged, configured and updated laptops for current and new employeesReplaced Hardware (Keyboards, HDD, Displays)Administrator of Active DirectoryCreated Users and Group PoliciesAdministrator of Tivoli Storage ManagerUtilized VMware software - VMware Horizon View AdministratorManaged Desktop Pools and monitored status of VMs - VMware vSphere ClientCreated, configured & connected support for VM’s- VMware View Client