- Responsible for all customer relationships in the Key Accounts West Region - Led a team of Relationship Managers and Specialists responsible for helping customers solve business problems by leveraging Dun and Bradstreet’s product suite- Drove a 15 point trajectory change in sales results after twelve months on the job by increasing new business production, increasing capture rate, and increasing retention- Created processes that led to accurate sales forecasting and consistent performance above forecast and target- 86% of team members finished above target for 2014

Lead a team responsible for building stronger relationships with our customers by helping them achieve their top line goals while protecting their bottom line from risk.Ultimately accountable for approximately $10M annually- Accepted responsibility in May 2011 for an under-performing team- Successfully led the team to over 100% of revenue goal for 2011- Earned a "High Performance/Best Employer Range" designation for Team Engagement according to AonHewitt's Team Engagement Model- Achieved 116% of revenue goal in 2012- Qualified 3 of my team members for "D&B Winner's Circle" exclusive to highest performing team members (Top 10-15%)- Invited to "D&B Winner's Circle"- Top 5 Sales Leaders in D&B out of 92 Sales Leaders- D&B Excellence Award for Sales Performance- 1 of 29 team members (out of 945 eligible) awarded "Consistent Performer" award for over-achievement of revenue goals in 5 consecutive years- Average performance over the last 5 years of 117%

Responsible for building stronger relationships with Hoovers customers by demonstrating value in Hoovers solutions. Also challenged to develop and share internal best practices in a way that strengthens the Account Services team and facilitates easier interdepartmental interaction. Ultimately accountable for over $2.5MM in revenue.- Promoted 3 times in less than 2 years- #1 Performer within Hoover's Account Services in 2009 and 2010- Consistent above plan performance including 129% of plan for 2009 and 122% for 2010- Invited to Dun & Bradstreet's (D&B) "Winner's Circle" in 2009 and 2010 that is exclusive to the highest performing individuals in each business unit- Consistent above plan performance for 23+ consecutive months- Awarded only "Hoovers Top Performer" award by Hoovers President for 2009- Awarded "2009 Leadership Award for Most Outstanding Performer" based on sales results and leadership behaviors- Awarded Hoover's SMT StandOut Award on 2 separate instances

Tasked with streamlining inefficient processes while increasing client satisfaction and building profitable relationships. During this time, I managed 7 different account managers and processing specialists.- Promoted 3 times in less than 7 months and led team in achieving company-best quality rates- Reduced processing costs by approximately 30% after spearheading an HRIS XML integration to automate existing processes- Authored company re-organization plan that, once implemented, increased overall client satisfaction- Discovered and closed loopholes in the revenue stream valued at approximately 60K annually - Up-sold existing clients to provide added value services that also maximized profit potential- Sought/analyzed opportunities for vertical growth including compliance, break-even, & profitability analyses- Procured superior international vendors to replace under performing incumbent vendors

Responsible for working with Tier 1 customers to ensure the background screening process for newly hired talent was seamless and thorough.Companies serviced include: AMD Worldwide, Samsung, Spansion, and Dell