Christopher Goggin Email & Phone Number

Baltimore, Maryland Area

Managing a small team who provide excellent support over 120 locations and 4000 end-users nationwide. Responsibilities: - Contract sourcing and preliminary negotiations for IT-related equipment and services - Design IT solutions that meet business needs with as little cost and manual configuration as possible - Drive adoption of various platforms - Train and support end users in a BYOD environmentAdministrator Responsibilities: - Printer Fleet Configuration - Meraki Networks - VoIP System - Salesforce Admin (Certified)/Citizen Developer for Financial Services Cloud, Sales Cloud, Service Cloud, & Marketing Cloud - Cloud e-faxing solutionAccomplishments: - Reduced average hold time from 22+ minutes to 2 minutes with no additional headcount, while call volumes increased. - Designed Meraki network and deployed to over 100+ locations. - Upgraded field offices off of old POTS line phone & fax systems to VoIP & e-Faxing - Upgraded speed of internet in field offices, quintupling our overall bandwidth over 2 years, while staying cost-flat. - Upgraded printer fleet while significantly reducing cost (>$500,000 reduction)

Baltimore, Maryland Area

• Developed options for the future of agent laptops• Over the phone troubleshooting• Creation and maintenance of newsletters and guides to field personnel• Developed guidelines for malware troubleshooting• Worked with manager and staff to create guidelines on wireless network troubleshooting

Baltimore, Maryland Area

Baltimore, Maryland Area

Baltimore, Maryland Area

Point Of Rocks, Md

Started a computer repair company which featured affordable pricing as well as free in-home pickup and delivery of units.

• Taught English as a foreign language to college students in China• Developed and implemented curriculum to be used for all foreign-taught oral English classes• Recruited, trained, and provided feedback for new teachers• Adjudicated oral English competitions• Organized special events for students• Maintained foreign teacher workstations

St. Mary'S City, Md

• Removed the blaster virus from all campus computers in a campus of 2,000 students (campus and student-owned)• Installed antivirus software all patches to bring operating systems current and for all computers with unprotected or out-of-date systems• Provided over the phone support to students and alumni• Oversaw the main campus computer lab• Oversaw computer lab monitors while on shift

Master, Business Administration

Bachelor, Chinese Language And Culture

Activities and Societies: President and creator of the Community Animal Welfare League• Successfully led campaign to have all feral cats.