Christopher Hand Email & Phone Number

Hope Mills, Nc, Us

Chesapeake, Virginia, United States

Passionate team leader responsible for engaging team members in various IT-related projects that meets the organization’s goals.Designed and implemented technical solutions for the customer that met the objectives of the contract and increased profit for the organization.Manage an Exchange 2016 on-premises mail server that includes backups, mail flow, and database maintenance and recovery.Demonstrate the ability to maintain and administer a Microsoft Windows Active Directory environment utilizing virtualization and physical technologies.Provide proactive health checks, capacity management, and firmware updates as necessary to maintain the health of the computer systems.Create and maintain comprehensive documentation and procedures as it relates to server and network topology, and their respective configurations.Plan and design virtualized environments for various teams prior to executing solutions in a production environment.Collaborate with other teams to understand the requirements of certain projects and propose cost-effective solutions to the Chief Technology Officer.Improve the security posture of the organization by implementing VLANs, separation of duties, and least privilege.Conduct security assessments utilizing vulnerability scanners, event logs, and other tools to minimize the attack surface.

Chesapeake, Virginia, United States

Perform maintenance on Windows and Linux servers, VMware ESXi servers, to ensure they are up to date with the most recent security updates and patches.Establish baseline templates for application, database, and workstations to support on demand need for testing platforms.Utilize Nessus for vulnerability assessments and remediate vulnerabilities.Enforce multifactor authentication to the entire organization utilizing smartcards such as Common Access Cards and Yubikey’s.Establish Secure Host Baseline systems to ensure the OS is secured per DISA compliance standards.Work directly with the senior system engineer to understand and document network control systems/equipment, network diagrams and firewall configurations for multiple offices/sites.Streamlined the onboarding process for end users that included documentation, procedures, and PowerShell scripts.

Chesapeake, Virginia, United States

Oversee Windows information systems and security by monitoring for vulnerabilities and detecting security threats.Maintain network security and resiliency through servers, IPs, virus definitions, updates, and patches. Manage firewall configurations for content filtering, inbound/outbound rules, and port forwarding along with encryption and security certificates, such as HTTPS, SSL, and TLS.Leverage Type 2 hypervisors to administer IT solutions to reflect company needs.Ensure effectiveness of all security controls, vulnerabilities, and threats to network operations.Implemented and reviewed information security posture to ensure NIST control requirements are met.Installed and configured a new multi-function printer that generated cost reductions.

Tarrytown, New York, United States

Provided on-site technical support and troubleshooting to clients and end users.Resolved various issues for clients while coordinating with vendors and ISPs.Implemented new software for help desk to manage trouble tickets and client’s inventory.Configured Unix accounts for published client applications over secure VPN connections.Succeeded at leadership, supervision, and training sessions on new software applications.Established and maintained relationships with clients while completing multiple tasks simultaneously. Maintained and repaired equipment, such as handheld tablets, VPN concentrators, and computer systems.

Pearl River, New York, United States

Optimized customer service policies and procedures for IT technical support involving hardware issues and software applications.Performed hardware and software installations on-site using practical knowledge as a subject-matter expert.Provided training sessions for customers to increase understanding of technology and devices.Completed beta testing and evaluations of software updates and new patches.Helped retain clients and increase sales by providing exceptional troubleshooting and services when needed.

Associate Of Science (As), Computer Network Administration

Diploma