Lead the global technical teams responsible for Retool's customer experience- Sales Engineering, Professional Services, Technical Account Management, and Technical Support.

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in startups providing tech that improves Net Revenue Retention (NRR)

I lead the global Customer First team within the Customer Identity (formerly known as Auth0) product unit at Okta.The team consists of 200+ global team members focused on delivering a scaled, segmented customer experience - from SMB through Enterprise and Strategic- using digital tools and engagement methodologies across all of the post-sales customer journey, from Technical Account Management and Professional Services, to Training and Support.

Led the Auth0 post-sales, proactive technical services teams, which included Technical Account Management, Professional Services, and Private Cloud Services.

Led global organization of diverse, customer-focused, technically astute team members, driven to remove technical barriers to their customers' success with the Auth0 platform, identifying opportunities to help customers expand their use of the platform, and working closely to maximize the retention of our customers.

Member of the executive team, leading teams focused on customer onboarding, support, training, business process outsourcing, customer success management/renewals, and the overall customer experience.

Responsible for Puppet's Customer Success Strategy, Customer Experience and VoC programs, Services Development, as well as creating its first Customer Success Management function, focused on intentional engagement with our customers, resulting in successful onboarding, adoption, and retention.

Responsible for delivery of Marketo's worldwide premium support teams, including working with Sales and Renewal Sales functions to ensure new bookings and retention of premium support services.

Led teams to deliver innovative Revenue Cycle Management solutions to the outpatient rehabilitation market, including definition, messaging, and rollout plans. Also led a team of Customer Care professionals, dedicated to delivering technical and product support to all of Clinicient's customer base.

Led Product Management and Business Analyst teams, focused on defining solutions to customer problems. Responsible for maintaining and communicating the product roadmap, as well as implementing cross-functional product launch processes. Key leader driving Voice of Customer programs to provide a holistic view of the customer experience.

Responsible for building a team focused on creating highly satisfied, referential clients by building healthy client relationships, positioning clients for success, and ensuring that clients are deriving value from the Clinicient solution. Worked collaboratively cross-functionally to develop strong implementation, support, and training processes, metrics, and management oversight.

Operations leader for $100MM+ privately held business. Company sells custom home furnishings nationwide through in-home design services, in partnership with major retailers. Responsible for improvement in the customer experience, including lead qualification and post-sales support, as well as management of national network of 400+ third-party contractors.

Key management for operational integration activities as a result of KC Distance Learning's acquisition by K12, Inc.

Managing Chockstone's solution delivery organizations, including Implementations, Support, and Hosted Services.