Built a solid record of achievement and advancement, in addition to a reputation as a successful, respected sales leader, through increasingly responsible sales management positions.Managed 12 retail locations with a $12 million annual gross income. Launched 4 concept stores in 2008-2009 with a build cost of $500k per location. Developed and managed staff of 63 sales associates and 12 sales managers. Responsible for managing all profit and loss expenditures for the North Bay market. Trained / coached all managers on profit and loss reporting and how it relates to individual management styles. Forecasted monthly sales for entire market in addition to sales strategies at the store level. Recognized and solved operational problems in sales locations by evaluating service patterns and trends. Developed/managed outreach calendar for entire Northern California division, which tracked upcoming events, preparation checklists, and ROI information. Responsible for facilitating the company-designed “Driving Customer Delight” service model in the North Bay market, targeting frontline customer service and ensuring a “definitely recommend” experience with every customer. Developed mentoring program for senior sales representatives with monthly meetings consisting of strategy exercises, peer-to-peer coaching, and product awareness. Designed a Leadership Development Program in 2007 that produced 7 internal promotions to Retail Sales Manager.Selected Accomplishments:• Awarded “Peak Achievement Award” for sales and service leadership • Recipient of the Q2 2007 “Winners Circle Award” for sales excellence, finishing at 119% to goal• Achieved “good” on 40 out of 42 operational store audits for 2007-2009, with audits conducted randomly by an internal audit team focusing on store security, inventory procedures, POS transactions, daily/weekly/monthly inventory counting, processing returns, and overall asset protectionSan Francisco, CA - North Bay Market

Responsible for all profit and loss expenditures for 10 retail store locations. Led peer-to-peer audit team for San Francisco North Bay since 2005. Launched 2 new locations in 2006 with stores exceeding 200+ monthly activations on a consistent basis. Successfully organized and supervised annual 17-day event for T-Mobile which has produced 100+ activations each year. Developed and promoted 6 Sales Associates to the title of Retail Sales Manager in 2006. Developed a Senior Retail Sales Representative program for the market, as well as trained the facilitators. Successfully completed “Situational Leadership” course by The Ken Blanchard Companies. Selected Accomplishments:• Ranked consistently as 3rd highest grossing region in Northern California• Ranked in the top 3 for “My Faves” and “Voice of the Customer” • Achieved a “good” rating on 13 of 15 operational store audits for 2005-2007San Francisco, CA - North Bay Market

Managed and developed staff of 7 sales associates and 1 assistant manager. Quickly established new Hawthorne, CA store location as a 500+ monthly activation store and a leader in the region. Averaged 110% to goal for the year 2004. Achieved 774 activations in the month of December 2004. Trained and helped promote 5 Sales Associates to Retail Sales Managers with T-Mobile. Selected by Divisional Director as a member of the Senior Sales Manager Team.Selected Accomplishments:• Awarded 5 “RSM-of-the-Month” awards as Retail Sales Manager• Recipient of the 2004 Q1 “Winners Circle Award” for sales excellence as Retail Sales Manager• 2 Retail Sales Associates achieved the “Winner Circle Award” for sales excellence in 2004 from Hawthorne, CA location• Achieved a “good” rating on 2 out of 2 operational audit scores at Hawthorne, CA locationHawthorne, California

Managed daily operations and audit compliance. Responsible for all store merchandising. Successfully managed key San Francisco store location for 3 months as interim Retail Sales Manager with 300+ monthly activation volume.San Francisco, CA - 8th & Market Street Location

Consistently met and exceeded daily and monthly sales goals. Leader in "Customer Delight Drives Action" customer service model. Trained sales team on rapidly-evolving T-Mobile technology. Handled multi-tasking and customer follow-up with urgency and consistent results.San Francisco, CA - 8th & Market Street Location

Consistently exceeded monthly sales goals and provided world class customer service. Responsible for all store merchandising. Trained incoming employees on the point-of-sale system. Communicated changes in the wireless industry to the team on a monthly basis. Shopped competitors and provided management with monthly reports regarding sales floor strengths and weaknesses.San Francisco, CA - Geary Street Location

Managed 600+ unit leasing property with responsibility for all location advertising. Coordinated and supervised all maintenance programs and staff. Managed all tenant lease agreements. Conducted all new tenant tours for property. Developed and executed monthly tenant appreciation program.Bloomington, Minnesota