Christopher Hawk Email & Phone Number

Southlake, Texas, United States

Irving, Texas, United States

Dallas/Fort Worth Area

Currently studying for my ITILv4, CompTIA A+, CompTIA Net+, and CompTIA Sec+ exams to become fully certified in the Computer User Support Program.

• Assisted with daily operations of a fast-paced automotive company by performing duties, such as employee scheduling, payroll, vender relationship management, customer service, inventory control, and asset management.
• Communicated frequently with 5 to 7 technicians and parts associates to ensure timely completion of work to increase customer satisfaction and overall customer retention rates
• Conducts research and testing procedures on effective auto equipment maintenance, which ensured customers’ vehicles complied with environmental laws and government regulations
• Sustained high level of customer satisfaction while striving to exceed sales and profitability goals

Grapevine, TX

• Used communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures, and promotion of products and services.
• Demonstrated a full understanding of Firestone’s marketing campaigns and sales offerings by communicating clearly with customers to ensure customer satisfaction goals were met
• Managed stores’ part inventory to ensure all parts were fully stocked, which helped increase job completion rates by 10%
• Surpassed monthly sales goals by ±10% in gross profit to the company with innovative sales techniques

• Played a vital role in the team's success by managing the store's sales and marketing function by helping drive performance with telephone and floor sales, direct marketing, new customer growth and service programs.
• Reviewed and closed lease agreements, which included confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Ensured customer care and satisfaction by executing the Aaron's customer service program and providing outstanding service and promptly resolving customer concerns

Greater Seattle Area

• Performs duties related to the receipt, intake, scanning, indexing, quality control, and database management of all client files, personal information, and confidential documents.
• Pulled and retrieved medical records for other indirect patient care activities, such as research, quality management, external peer reviews, and utilization reviews
• Ensures that all necessary health/administrative information is integrated into CPRS through PC scanning hardware
• Conducts follow-up activities which require tact and persistence when information isn't received in a timely manner
• Provides administrative support to members which includes: filling medical and administrative documentation, requesting other VA records and other special projects deemed appropriate by the Supervisor, Medical Record.

• Coordinated airspace in joint and special use airspace servicing military and civilian aircraft; identified and resolved conflicts between airspace use agencies.
• Advised higher leadership and subordinate units on significant airspace activities and impact of Army Airspace Command and Control (A2C2) on operations
• coordinated requirements for and disseminated flight plans, air defense and airspace control measure requests; supervised training and maintained readiness and cared for the welfare and morale of multiple soldiers
• Assisted in the accountability of equipment valued in excess of $3.2 Million without loss or error

Computer User Support Specialist

ITILv4, CompTIA A+, CompTIA Net+, CompTIA Sec+ training and certifications

Manufacturing & Aerospace Assembly (Maat) Certificate Of Completion

Activities and Societies: Industry based training, approved by Lockheed Martin & Bell Helicopter.

Bachelor Of Business Administration (B.B.A.), Sales And Marketing

Activities and Societies: Held Officer posts in Phi Beta Lambda, served on the Student Activities Counsel, as well as the Student Veterans.